31-08-2011 02:55 PM
Could one of the mods please help
tried to downgrade my plan today but was told i cannot as my contract started in 2010,my existing contract that i have started many years ago,but no she wouldnt move on the subject and became quite rude!!!!
im not using all my minutes so would like to drop down a step(which i have always been able to in the past)
i am becoming less and less impressed with vf customer services over the last few months.
Dont us long term customers count anymore,i bet if i was a new one she would fall over backwards for me.
Please help as i dont really want to be taking my two lines somewhere else.........but i will if i have too!!!
31-08-2011 03:01 PM
Presuming you upgraded your handset in 2010, then you will have been switched to a Your Plan (YPL) Account, esentialy a new contract,
YPL Contracts cannot be downgraded during there term,
Voda will argue that they are giving you a substantial subsidy on the cost of the handset and need to make this money back, by not offering downgrades, they can offer better deals up front,
31-08-2011 03:03 PM