Hi pixum,
You can cancel your contract at any time however it will be subect to an early termination fee.
This can be worked out as follows:
(number or months remaining X monthly contract cost) -VAT@20% = Early Termination Fee.
A call to customer services on 191 will be able to give you the exact figure for your contract.
Remember, to cancel your contract you must give 30 days notice and provide the following information:
• the account name, and account number
• the invoice address
• the mobile number to be terminated
• the date of termination
• the name of the account owner or administrator
• if you need a PAC (Porting Authorisation Code)
• if the account has a password, please quote this in your letter.
Ths can be done in writing to:
Vodafone Limited
PO Box 932
DONCASTER
DN4 5XW
hi again, i requested to cancel my contract last month. i was told on the 24th jan my contract will terminate 23/02/2012 and recieve my final bill. i have just received a bill as usual. why has this not been disconnected. i have called with no luck and emailed with no luck. what the hell are you guys doing!!!!!!!! below is a transcipt from my online chat with vodafne rep stating contract will be terminated 23/02/2012
General Info | |
| Chat start time | Jan 24, 2012 10:25:54 AM EST |
| Chat end time | Jan 24, 2012 10:32:23 AM EST |
| Duration (actual chatting time) | 00:06:28 |
| Operator | Tharaa |
Chat Transcript |
| info: Welcome to Vodafone! You are about to be connected to a online customer service representative for Vodafone UK. Your approximate wait time is 0 minute(s) and 1 seconds. We thank you for your patience and look forward to chatting with you. info: You are now connected with Tharaa. Tharaa: Hello, you're chatting with Tharaa, one of Vodafone's online customer service specialists. May I take your full name and mobile number please? You: michael cox Tharaa: Thank you Tharaa: How can I help ? You: Hi I have called twice today to cancel my contract to be told to email. so on both occasions i emailed vodafone requesting to cancel my contract. only to be told in email to call customer services. feel likr im going round in circles Tharaa: I'll sort this for you Tharaa: For clearing security would you be able to verify your first line of address with the post code and Date of Birth please? You: You: Tharaa: Perfect! Thank you for verifying your details. Tharaa: I can schedule the contract to be disconnected on 23/02/2012 with an early termination fee of £198.15 that will be added on the final bill Tharaa: will that be ok ? You: yes that is brilliant Tharaa: Ok no problem Tharaa: one moment please Tharaa: the account will be disconnected on 23/02/2012 and the final bill will include the £198.15 Tharaa: Is there anything else I can do for you today? You: no that is all. thankyou for your help Tharaa: you are welcome You: have a great day You: bye Tharaa: you too  Tharaa: Thank you for chatting with me. To receive a transcript of this chat, or tell Vodafone how I did today, please click the "End Chat" button on the top right of the chat window. |
hi again, i requested to cancel my contract last month. i was told on the 24th jan my contract will terminate 23/02/2012 and recieve my final bill. i have just received a bill as usual. why has this not been disconnected. i have called with no luck and emailed with no luck. what the hell are you guys doing!!!!!!!! below is a transcipt from my online chat with vodafne rep stating contract will be terminated 23/02/2012
General Info | |
| Chat start time | Jan 24, 2012 10:25:54 AM EST |
| Chat end time | Jan 24, 2012 10:32:23 AM EST |
| Duration (actual chatting time) | 00:06:28 |
| Operator | Tharaa |
Chat Transcript |
| info: Welcome to Vodafone! You are about to be connected to a online customer service representative for Vodafone UK. Your approximate wait time is 0 minute(s) and 1 seconds. We thank you for your patience and look forward to chatting with you. info: You are now connected with Tharaa. Tharaa: Hello, you're chatting with Tharaa, one of Vodafone's online customer service specialists. May I take your full name and mobile number please? You: michael cox Tharaa: Thank you Tharaa: How can I help ? You: Hi I have called twice today to cancel my contract to be told to email. so on both occasions i emailed vodafone requesting to cancel my contract. only to be told in email to call customer services. feel likr im going round in circles Tharaa: I'll sort this for you Tharaa: For clearing security would you be able to verify your first line of address with the post code and Date of Birth please? You: You: Tharaa: Perfect! Thank you for verifying your details. Tharaa: I can schedule the contract to be disconnected on 23/02/2012 with an early termination fee of £198.15 that will be added on the final bill Tharaa: will that be ok ? You: yes that is brilliant Tharaa: Ok no problem Tharaa: one moment please Tharaa: the account will be disconnected on 23/02/2012 and the final bill will include the £198.15 Tharaa: Is there anything else I can do for you today? You: no that is all. thankyou for your help Tharaa: you are welcome You: have a great day You: bye Tharaa: you too Tharaa: Thank you for chatting with me. To receive a transcript of this chat, or tell Vodafone how I did today, please click the "End Chat" button on the top right of the chat window. |
Hi pixum20,
Unfortunately without being able to see your account I am unable to see why your account has not been cancelled however so we can do this for you I have sent you a quick PM.
Please follow the instructions on the PM and one of our team will be able to pick this up for you.
You can find your PM inbox here.
James
