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Rank 4: Established Poster
paulfield
Posts: 78
Registered: ‎07-08-2011

how do I change my number

I want to change my phone number, how do I do it? I'm on a contract
Message 1 of 7 (24,648 Views)
Rank 47: Master I
AnnS
Posts: 11,389
Registered: ‎25-03-2008

Re: how do I change my number

Customer Services will do this for you quickly today.

 

When you change your number, you account will be reset and your new number will be pro rata to your billing date.

Ann
Message 2 of 7 (24,606 Views)
Rank 4: Established Poster
paulfield
Posts: 78
Registered: ‎07-08-2011

Re: how do I change my number

Will I have to start my contract again? Iv had my contract 6 month. If not I'd like to change it soon as please
Message 3 of 7 (24,593 Views)
Rank 47: Master I
AnnS
Posts: 11,389
Registered: ‎25-03-2008

Re: how do I change my number

Hi Paul

 

You wont have to start your contract again, your contract end date will remain unchanged.  Your minutes will go back to zero for the period to your billing date and you will receive a proportionate allowance.  Its the same as when you start your contract. 

Ann
Message 4 of 7 (24,589 Views)
Rank 4: Established Poster
paulfield
Posts: 78
Registered: ‎07-08-2011

Re: how do I change my number

ok, how do I do it, do I have to ring customer service ?
Message 5 of 7 (24,576 Views)
Rank 12: Guide I
BigDreams
Posts: 2,453
Registered: ‎14-03-2008

Re: how do I change my number

Hi Paul

 

Yes you can call customer services to change your number.  Can I just add that if you need to change it because of harassment I believe they will do it for free. I know this used to be the case but am unsure if it is still correct.  If it is just because you want to change the number you will have to pay for it.

 

Big Dreams :smileyhappy:

 

BD :smileyhappy:
Message 6 of 7 (24,550 Views)
Rank 4: Established Poster
paulfield
Posts: 78
Registered: ‎07-08-2011

Re: how do I change my number

Ok thankyou, I'm just constantly receiving calls and texts from an ex! I will contact CS
Message 7 of 7 (24,538 Views)