15-06-2012 05:25 PM
I think pepole need to know how i have been treated by vodafone ,thanks vodafone for all your help NOT
On the 08/06/12 i phoned vodafone and asked for a upgrade ,Now i was only on £10 sim only (300 min+unlimited text+500mb)
I asked if they could match what i had seen on the internet that was (02 network 24 month £31.00 month free iphone 4s white) for the same (300 min unlimited text 500mb) was told point blank NO ,Ok so i ask if i can have my PAC code and pay my last bill ,this was 12.00pm anyway finish work just about to order from website and get a phone call from vodafone asking why im going (lol) so I explained it all again ,OK SIR i will match that if u stay i will credit your account £149.99 and and charge you £149.99 so u get a IPHONE 4S FREE was told are u in the premises between 9-1 on saturday morning i said really thats good of u ,Ok so i cancel work sit in and NOTHING arrives ,So i phone vodafone and was told it did not make it out sorry ,ok i say will come monday tues,Yes No next saturday 16/06/12 dont know why ,Anyway have work tommorrow saturday 16/06/12 so ring vodafone to make sure today and guess what not comming this saturday ever not a call nothing so would of lost 2 saturdays work and no fone for 3 weeks they said maybe next saturday 22/06/12 lol
offered upgrade 08/06/12
maybe get iphone 4s 22/06/12
GREAT SERICE VODAFONE THANK YOU SO MUCH
15-06-2012 05:59 PM - edited 15-06-2012 06:02 PM
Correct i should be happy yes,But why the LIES from a very professional company like vodafone ,Sorry sir we have stock issues with this phone there maybe a delay of a week or two (that was hard no ?)Anyway got my pac again and ringing 02 monday had it with vodafone il send the 4s back on arrival if it comes
17-06-2012 11:19 AM
Many thanks for your posts here and I’m sorry that you have not had the best experience with Vodafone as of late.
Firstly it is strange to have been given any deal for an iPhone other than those shown online as we are restricted to the deals that we can offer.
However, when it comes to a Saturday delivery, it is very rare that this will be ordered for a Saturday due to the limited availability of drivers and the cost involved with DPD.
With this said I would like to see exactly what has happened and also discuss this with you further if possible tomorrow.
So I can do this I have sent you a quick PM, please follow the instructions on the PM and one of the team will be able to get in touch with you directly as we never like to see a loyal Vodafone customer leaving our network.
You can find your PM inbox here.
17-06-2012 12:11 PM - edited 17-06-2012 12:21 PM
Thank you for your reply
iv sent detials over ,I was told it was going out special del royal mail (my account has gone from £10.00 a month to £31.00 allready)
Your Plan comes with 300 minutes, unlimited texts, 500MB mobile internet and 2GB BT Openzone Wi-Fi
Dont know if charged or credited below
This amount is due on 01 June 2012
|£ 168.50 CR|
1 Q...If it is STOCK LEVELS why does the website say in stock ??
2 Q..why when its saturday del ,has to stay saturday del ??
18-06-2012 04:24 PM - edited 18-06-2012 04:32 PM
Just a update ,Got a phone call 9.30 today from some 1 from eforum team (thanks) says will go out today for tommorrow del ,delivery company will text to say what time tommorro NO DESPATCH TEXT OR MAIL though
So we will see if more lies or truth
bump day 10 still no fone
18-06-2012 06:09 PM
I’m pleased to see that our team was able to get this sorted for you.
Unfortunately we won’t have a tracking number (consignment number) for you until the handset is collected later tonight from the warehouse however, you should receive a text if an alternative number was taken to advise you of the reference and also a 2 hour time slot when the phone will be delivered tomorrow.
19-06-2012 01:45 PM
Thanks for your time on the phone this afternoon. As advised on the phone we do answer our posts in date and time order so I can assure you the certainly weren't ignoring your posts.
I'm sure that this will now be fully resolved for you and we'll be in touch again later today to confirm everything on your order. If you do have any further questions in the meantime please let me know.
19-06-2012 05:07 PM
Ok yet again NO FONE TODAY and a call from another TECTEAM a nice simon (thanks) so today i have spoke to simon the 20th + vodafone employee to date ,and he said its comming lol ,i have recieved comfirm text for del tommorrow Still no del no ..oh yes thats at night when dispatch if i remeber the above coments said
well we will see this time
Ordered iphone on 08/06/12
now today is 19/08/12
bump sill no fone
20-06-2012 04:10 PM - edited 20-06-2012 04:12 PM
Ok to all reading this i got my iphone 4s today ,And the only reason i got this was beacuse of the staff on here ,They may work for vodafone rarrr but just go a littte further for u here that the 191 lot believe me ,Anyway not keep going on many many thanks to the TECTEAM especially SIMON DAVE etc
MANY THANKS TECTEAM for all ur help pms and phone calls
vodafone 191 and team shouild take a leaf out of your book
22-06-2012 11:43 AM
Thanks for your post here. I’m so pleased that everything is now sorted.
If you have a spare minute could you please take the time to fill out a short feedback form about the members of our team that have helped you with this?
You can do so here