25-02-2012 02:58 PM - edited 25-02-2012 03:01 PM
when i try to log in to see my online account i get the error message
There seems to be a problem with your account. Please try again or contact our help desk.
- Sorry, we're having a technical problem at the moment. Please try again in a few minutes.
- this has been happening for a few weeks now i want to login to the account as i am due an upgrade
- is they anyway of sorting this problem out please i am 100% sure i am using the correct details
28-02-2012 01:41 PM
Thanks for your post and welcome to the eForum
Could you let me know when was the last time you successfully logged in to My Account? Have you cancelled any numbers or had a number change associated with your account since your last log in? If so these will affect how you log in to the account.
28-02-2012 09:20 PM
01-03-2012 05:30 PM
Many thanks for coming back to us and answering those questions.
I've just sent you a private message that you can access here. Please follow those instructions and we'll be with you as soon as we can after we've received your details.
01-03-2012 07:34 PM
I am having the same problem - I have tried logging in... error mesage, resetting password... login error still, sending an Email via the website.. even that gave an error message. Finally tried a direct Email, had an automatic reply, but not had any help even after the promised 24 hours, so now trying here!
Please can someone fix this problem as I cannot access my account and I don't think I am alone.
To be honest, I have been less than impressed with the Vodafone website for sometime - you really must try and get the basics working.
02-03-2012 08:09 PM
Thanks for your post about being unable to log in to your online account.
I'm certain we can help with this. I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.