Pay monthly services

[spendlow]

when i try to log in to see my online account i get the error message

Sorry

There seems to be a problem with your account. Please try again or contact our help desk.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes.
• this has been happening for a few weeks now i want to login to the account as i am due an upgrade
• is they anyway of sorting this problem out please i am 100% sure i am using the correct details

[Simon]

Hi spendlow

Thanks for your post and welcome to the eForum

Could you let me know when was the last time you successfully logged in to My Account? Have you cancelled any numbers or had a number change associated with your account since your last log in? If so these will affect how you log in to the account.

Thanks

Simon

[spendlow]

Hi Simon I Have not been able to log into it for around 3weeks now have no change to my phone or numbers just logged in when I was due an upgrade and since then there has been this problem

[Lee]

Hey spendlow,

Many thanks for coming back to us and answering those questions.

I've just sent you a private message that you can access here. Please follow those instructions and we'll be with you as soon as we can after we've received your details.

Cheers,

Lee

[therealpastyman]

I am having the same problem - I have tried logging in...  error mesage, resetting password... login error still, sending an Email via the website.. even that gave an error message. Finally tried a direct Email, had an automatic reply, but not had any help even after the promised 24 hours, so now trying here!

Please can someone fix this problem as I cannot access my account and I don't think I am alone.

To be honest, I have been less than impressed with the Vodafone website for sometime - you really must try and get the basics working.

[Lee]

Hey therealpastyman,

Thanks for your post about being unable to log in to your online account.

I'm certain we can help with this. I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee