Pay monthly services

[luke76]

Hi,

Sorry wasnt sure where to ask this question.

I set up an online account quite a while ago but have never been able to access it properly as it always says my phone number is not valid.

I have registered again  today as still couldnt log in and when I ask for password recovery I never receive an email, but now i have reregistered it says I need to give authorisation for myself to use the account, when i click the link to accept it does nothing and says web page not available.

I just rang to see if i can get it sorted but got told there is a technical problem with the phone lines.

Starting to get very frustrating as i only want to view my usage and bill.

Thanks for any help

Luke

[DonRaccoon]

I had a problem like this before, when I first signed up to Vodafone for mobile use.

I already had a mobile broadband account and all my online activity goes under the phone number for that.

Any chance you have a second number for another service with them?

[DaveCD]

Hi luke76.

First and foremost a very warm welcome to the eForum, it is ace to see new users here! 

I understand this can be very frustrating not being able to go online and manage your account, and as you have tried the options of forgot your password and even to the extent of re-registering I would like to look at the account closer for you.

I have sent an email for you to complete and reply to in order for us to progress.

Meanwhile you can check out Vodafone VIP for the latest news, events and competitions! 

Many Thanks

DaveCD

eForum Team

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[jleigh128]

Hi Dave,

I have the same problem. I have changed password and sent details etc etc.. but still wont let me log in.

Tells me there is problem with my account

[Trev]

Hi jleigh128.

I've noticed that you posted the same query here. The post has been logged to be looked at by the team and to save duplicating information, any response we give will be in the linked thread.

Thanks

Trev

eForum Team

[luke76]

Thank you to Vodafone it has now been sorted I can get online at last.