Pay monthly services

[nafeesa786]

Basically I upgraded my phone on the 16th of feb and also changed the ownership to my name as before it was in my mums name but i also had access to the account.

Recently i got a bill for over £100 so I rang vodafone up and they told me that the week between that upgrade i went over my mintues and data etc

BUT when i checked my balance that week i know i had minutes so how on earth could i go over? when i rang customer services telling them this, they were just rude and said its not their fault.

I have been a customer for more then 6years, I always pay my bills and i never go over my minutes .

This is just ridiculousl

[TaylorMowat]

If you upgraded your contract(or changed the ownership of your contract into your name) part way through a month, your mins and internet may have been subject to Pro Rata.

For Example, if you only had 10 days before your mins refreshed when you upgraded, you only will have received 10days worth of your mins and therefore it would have been easy to go over without realising.

This is just something to consider, it may be worth trying to speak to customer services again, or even to email the team on the website. That way they will be able to look at your account and tell you exactly what the extra charging is for.

Regards, Taylor.

[nafeesa786]

i have tried to speak to customer services twice but all i am hearing is that i went over my minutes which cannot be possible as i checked and i knew i had well over 100 minutes remaining,

[Simon]

Hi nafeesa786

Thanks for your post. TaylorMowat has given a perfect explanation as to what could have affected your usage during your last billing period if you've transferred the ownership and/or changed your price plan part way through the month.

Firstly I'd recommend checking the billed usage on My Account. If you see any unusual billing activity or anomalies then please let us know and we'll access your account to investigate it further. If you need to contact us directly I've sent the details on how to do this by private message to you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon