02-05-2012 05:48 PM
How are Vodafone scamming anyone?
The service is called AA personal roadwatch, not Vodafone Personal roadwatch.
Try taking this up with the company that own and provide the service you are being billed for!
Good luck with your Facebook page, i'll be sure to have a look.
As i said earlier, do you seriously think Watchdog etc haven't heard this a thousand times already, and the fact remains that the service is still available just shows that it is not a scam. Ok you may have dialled it accidentally but it WAS dialled from your sim card and handset.
02-05-2012 06:00 PM
I have contacted the AA and am awaiting a response.
The reason we all suspect that Vodaphone has a hand in this is simple...................search 'personal roadwatch calls' online and see how many instances of Vodaphone customers with this issue you find. in fact I will give you £1 for every other network you find this issue relating to.
02-05-2012 06:15 PM
A simple check on other networks forums and a quick search gives 100s of results relating to T-Mobile, Orange and o2.
I hope you have deep pockets cos i could be quids in here.
02-05-2012 06:19 PM - edited 02-05-2012 06:32 PM
Thanks for your posts about AA Personal Roadwatch,
I have sent a PM to the following members:
If you could all follow the instructions in the PM and we'll take a look for you. I can make no promises as to the outcome of our investigation and if the calls are proven to be genuine then the charges will stand.
Your PM Inbox is here.
02-05-2012 06:33 PM
I take all major credit and debit cards, not a fan of cheques though.
On a serious note, speak to Lee, with any luck he might understand that it was dialled in error and come to an agreement.
I'm sure you haven't called these numbers intentionally, but Vodafone are not obliged to offer any credit even if they are dialled by accident.
Please let us know the outcome after speaking to Lee.
Fingers crossed he uses common sense to make his decision.
02-05-2012 07:00 PM
I think I posted this once before, but....... the PR service is 2222 on Vodafone, on other carriers it is a different number, far less likely to be dialled accidentally.
I think we can all see how easy it would be to dial 2222 without intending to, and I'm sure most of us take precautions against it. The cases that I find interesting - and have yet to see a satisfactory explanation for - are those where the unlucky punter ( or "mark" ) appears to have made the call while asleep in bed. If there is really an element of scam here - and I'm neutral on that - then it's those cases that suggest it the most strongly.
I've gained the impression that Vodafone are one of those companies where the more complaints they get, the further they dig their heels in and insist that they are right. Perhaps it might be more fruitful in the long run to try shaming the AA instead ?
02-05-2012 07:20 PM
I think you are right about the more the complaints the more they dig in. It does make sense. If it's a handful of a certain complaint then you think "Glitch". Refund and solve problem. When it's an onslaught it's deny deny deny. If you change the service in reaction then it's pretty much an admittion of guilt. This happens quite often in the UK tax system I've noticed!!
03-05-2012 04:13 PM
Gagging order number one slapped on me today for writing that I will create a Facebook page about this. I've had a response from the Tech Team so it's in hand. Whether anything comes of it who knows! I'm not feeling too positive as reading the posts most people are adamant it's not a scam just a misuse of ones mobile...
I'm not getting anywhere on this Forum only sarcastic messages from Magicman so goodbye everybody, hope your issues get resolved! I'm taking my complaint all the way and ###### if I'm paying the bill!
03-05-2012 08:41 PM
I've read through your posts and you've accepted the calls were made from your phone in your first post here.
I don't see how we can investigate something if you've already accepted liability.
03-05-2012 09:48 PM
I accepted the call (single call) came from my phone true, by accident while in my pocket, no different to You claiming that every call you bill for matches up to the accounts you charge.
Take a look at my bills, this is not a regular thing plus 25 quid is a big bite for a mistake, and a small price for a happy customer ? .
Ratman - Yeah that was a good one !. I've checked my field records and at the time of the call I was driving up and down sowing corn so i didn't need any directions or crash info because there was nothing to crash into. Just my luck. lol.
03-05-2012 10:27 PM
Hi Biffo1963 by gagging order I meant I had a crappy email through from the Tech Team to say I broke the Terms & Conditions of the Forum by speculating I would be starting a Facebook page. I guess they deem this as a propaganda action and pooh pooed it. I agree with the admission of guilt on this one. Until my issue is resolved and they can say that there is definitely something off about what's been going on then I will continue to say this is a scam. How can so many people have done the same thing with different phones up and down the country? Twice in one day 1 minute apart?? Come on Vodafone! Either admit it's a farce or sort it out so at least if the number is dialled accidentally there is some action where it cuts off after 5 seconds or something! Just think if that's sorted you can go back to supplying which is normally a good service (to me anyway).
Probably get a second warning after sending this for mentioning Facebook again. Who knew?!
04-05-2012 08:31 AM
My issue resolved - thank you Lee.
Interesting response from AA though..............
I'm very sorry to say that Personal Roadwatch is not an AA service so I'm not able to help you with this matter. You would have to take the matter up with Vodafone direct unfortunately.
04-05-2012 12:36 PM
What was the result G5BOY? Full Refund? 50/50? Not allowed to say as part of the deal ??
So the 20min cut off is a Vodafone decision. Well that's really surprised me... about as much as hearing that they had buried Bin Laden at sea before anyone could see his body.