Pay monthly services

[tall1dave]

Has just happened to me.

I am a business holder with over 10 handsets.

This is clearly disgusting and I will be contacting Vodafone shortly about this matter and will post on here what they are doing about it.  If a full credit is not forthcoming then they will be losing all my business.

After reading everyone elses posts I am not very confident that they will take this seriosly and something more may need to be done.

[thomas79]

I have just checked my bill and I too am a victim of this scam! I have been charged £18.53 for a call I have never knowingly made - what is personal roadwatch?? I want my money back!  How have people gone about getting this refunded? What can we do to stop this happening to oithers?

[JD]

Hi tall1dave and thomas79

Thanks for getting in touch.

As mentioned by my colleagues in the previous posts on this thread, the service is genuine and it is something that a lot of people find useful.

However, I do understand your frustration as no one likes getting a surprise charge and we are definitely taking all of the posts about the matter seriously. 

As we're now at post 101 and 102 I'll need to ask a few questions as you've both mentioned it's happened to you but there have been a number of different issues discussed in this thread so I'm not sure which parts will relate to you and what to make sure you get the relevant help.

Could you let me know:

• Have you accidentally called 2222 or do you think you have been charged incorrectly?
• If you think you've been charged incorrectly, could you check your phone's call logs to make sure you haven't accidentally called 2222.

If you have accidentally called 2222, the charge would normally have to stand. The best option to avoid accidentally calling this or any other number, would be to set up a pin on your phone and SIM. It's best to set up both as it means that you'd be better protected if you lost your phone and someone found your SIM. 

You can get handset specific information on where to find your call logs and set up PIN's here.

If you can let me know the extra information, we'll go from there.

Thanks

J

[seffieuk]

Imagine my surprise when looking at my 12 yr old granddaughters bill to find over £27 in calls to firstly Personal roadwatch and then a 118 number.  Even more of a surprise to come on here and find pages and pages of complaints about the same thing.

I would appreciate the chance to speak with a techie  to try and sort this out - my granddaughter is very distressed as you can imagine.

[isdoo]

Surely if premium calls are now allowed via your phone (setting under My Account) it is impossible to get charged for this or even to dial it.

Could someone from Vodafone confirm that.

Thanks

[seffieuk]

Ive just checked, and the account is set to block premium calls - think this is set as default?

[Dave]

Hi seffieuk,

As JD mentioned, do the calls show in the handsets call log?

I'll pop you a PM so we can look into this for you, but it would be good to know that as well.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[isdoo]

Could you advise on the preimum call block please as I do not want my children dialling these numbers.

Thanks

[seffieuk]

My granddaughter is is coming down to stay this weekend, so I will look at her phone log.

[Tom]

Hi isdoo,

Personal Roadwatch is classed as a short dial number rather than Premium Rate, so the Premium Rate restriction won't block access to it.

Thanks,

Tom

[isdoo]

Wow - so charging this rate you do not classify it as premium rate.

Time for a call to ofcom to find out why they do not classify it as premium rate and why they allow mobile operators to not allow their clients to block them.

[luvahuva]

I have been charged too £25 too! For me this is the final straw with Vodafone! They need to have a confirm to call option so people dont ring this number by accident. I have just got a new phone and i cant of had it on lock and accidently must of called 2222- which has happened to alot of people form reading this forum. When my contract runs out in August I will be leaving them. 

[Simon]

Hi luvhava

Thanks for your post. We'll double check the calls for you to see if the charges are genuine. If the IMEI number of your phone matches to the SIM and mobile number at the time of the call then unfortunately the charges are genuine and would stand. However, we'll still want to rule this out for you.

I've sent a private message with details of how to contact us directly. You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[imranarbouche]

According to Vodafone without any acknowledgement on my behalf I have been ringing up a service which is non-existent to me. I have been ripped off £30 on phone calls to this service. Regardless to the situation, I personally did NOT use this service so I shouldn't have to pay. The vodafone staff have been very disrespectful and rude, and most importantly inconsiderate knowing its not their money which is lost. This is not the first I have encountered problems on Vodafone and to be fair this is getting far too ridiculous, if nothing is sorted in a mature manner I will see my service elsewhere. 

[imranarbouche]

According to Vodafone without any acknowledgement on my behalf I have been ringing up a service which is non-existent to me. 

I havebeen ripped off £30 on phone calls to this service. Regardless to the situation, I personally did NOT use this service so I shouldn't haveto pay.

The vodafone staff have been very disrespectful and rude, and most importantly inconsiderate knowing its not their moneywhich is lost. 

This is not the first I have encountered problems on Vodafone and to be fair this is getting far too ridiculous,

if nothing issorted in a mature manner I will see my service elsewhere. 

[mrnibs]

I'm sure Vodafone wouldn't just steal money from you. There must be a reason for these charges appearing on your account. Plus, if the calls match up to the phones IMEI that Vodafone hold on your account there's little you can do

[DaveCD]

Hi imranarbouche

Thank you for your post and a very warm welcome to the eForum.

mrnibs is correct and so we can investigate this further for you I have sent you a Private Message to follow, once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[pau1j]

Dave.

mrnibs may be correct ... but there really should be a way to block these calls or classify them as premium rate (in all conscience, how can they be thought of as anything other?).

A couple of our drivers have been using this 2222 Personal Roadwatch since we joined Vodafone a couple of months ago (for the record they sing its praises) but, frankly, it would be cheaper for them to get stuck in the jam!!

According to my bill, I make it £1.28 per minute plus VAT (just over £1.50 per minute).  Last month, with the floods, etc., one of them racked up around £60.

Luckily, there is a cheaper option - Google Maps with traffic (either on their phone before they set off, or a call to the office if they're on the move).

[Jane-Lynn]

I have just woken up to being 'Robbed' of £18.60 which at no time did I access.. along with other innocent's: students, Grandchildren and law abiding, trusting citizens.  The Real shock is to find it has been going on so long without being addressed by either Ofcom or the so called 'techteam'.  What on earth is going on!!! We are being robbed by Vodaphone who are Brass knecked and indignant that this is ok because it's 'EASY ACCESS'.  'DAYLIGHT ROBBERY' is a more appropriate discription.. GIVE ME MY MONEY BACK NOW YOU THIEVES!!!

[jestilwell]

Having read through this thread I am surprised that someone in Vodafone decided to either use or allowed someone to use 2222 as a short dial for a PREMIUM RATE service.

Whilst I can understand that this service has its uses why on earth use a number that is so easy to dial by accident, as far as I can see O2 use 1200 for their comparable service and Orange use 117, neither of which are as easy to dial accidentally.

Surely if Vodafone want to continue to offer this service then they should look into either changing the short code, or putting another (postitve) action that has to be done BEFORE the call can connect and a charge made to the user.