24-10-2012 04:07 AM
Welcome to the forum. That error message means that the SIM card hasn't been activated. If you bought it instore, they should have activated it for you, but if it was bought online, the SIM will ship in an inactive state for security reasons. If you are still having issues, you can activate the SIM online through My Account (if it is a upgrade) or by calling 191 from any Vodafone handset and 08700 700 191 from any UK phone. You can also make a quick trip back to the Vodafone Store you bought the phone at.
24-10-2012 07:56 AM
but befoe yesterday everythink worked fine
i've tried to transfer my old number on to my new phone some bloke told me to switch my new handset off for 2 hours. After 2.5 hours switched my device on and that message came out.
24-10-2012 08:02 AM
24-10-2012 08:30 AM
must have been because it has been working from saturday to tuesday. than i ring your customer service and its gone
the story is
1.i had a contract with you since april 2011
2. i signed new contract last saturday
3. i ring customer service to cancel my previous contract but wanted to keep my old number
one of advisors told me that to do that my old number needs to go as a pay as you go one than she asked me to ring them sunday to carry on with my request
4 i ring back sunday and another advisor took long number of my sim old sim card and said that number will be transfered by tuesday
my new handset worked fine by then.
5. i ring customer service again on tuesday because nothing happened
they send me to departude department where i've been told to switch my new handset off for aprox 2 hours
after 2.5 hours like i said i switchd on my new handset and only think i can see is message that sim not provisioned mm2 error
24-10-2012 09:19 PM
Thanks for your post.
Something's gone wrong here. We'll need to take a look to see what's going on so I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.