16-10-2011 01:33 PM
Well where can i start,trying to upgrade one of my 3 phones.Went online to see which phones were available,most phones were available and free , anyway was going into town so decided to do upgrade in local store,tolde them which phone i was intrested in (galaxy SII) only to be told there was a fee first it was £100 then it dropped to £41, told them i had checked online prior to coming to store and said phone would be free to which i was told best thing i could do is phone customer support.
Went home phoned customer support , guess what as useual they where busy so arranged a call back for between 25-50 mins.Call back came half way through explaining when was cut off,so phoned again arranged another call back 30-64 mins ,call back came but just went dead , so called again to arrange THIRD call back 20-35 mins call back came explained only to be told that it must only be an online deal and no other help offered.So posted on early upgrade section still no reply.
So where are all the moderators,i have been a VF customer more than 10 year and this is the first time i have encountered any problem trying to upgrade and with customer support.
Any help would be helpful
Solved! See solution
16-10-2011 06:10 PM
I am moderating the eForum at the moment however, I have logged your post to be worked by one of the team as soon as possible.
We do work on a first come first serve basis and ain to answer all of our customers as soon as possible.
Unfortunately, due to the current traffic on the eForum it is taking a little longer than normal to respond to our customers.
18-10-2011 06:08 PM
still no further forward with my lil problem apart from Kay's email too which i have replyed to with all details required yesterday, after 10 years as a VF customer i thought thing would have improved not got worse.
22-10-2011 02:15 AM
Thanks for your posts on this. I appreciate how frustrating the wait must have been for you but I’m happy to hear that you have now been contacted.
As I’m sure you can appreciate, with the recent release of the iPhone, we have been in high demand which has led to longer than normal waiting times.
Please let us know if you need anything else and we’ll be happy to help you further.