30-12-2010 03:20 PM - edited 30-12-2010 03:22 PM
i organised an upgrade on monday, and was told it would hopefully be delivered today. i received two delivery confirmation texts yesterday, one with my DPD tracking number in it. the tracking number doesn't work, so i called 191, only to find out that it has been sent through royal mail! i've not received any notification that it would be sent via royal mail, or a tracking number, but what i have received is a card saying that they couldn't deliver because the sender didn't pay the full postage! i'm not waiting for any other package, so i assume this is my phone.
what terrible, terrible customer service!
Solved! See solution
30-12-2010 03:34 PM
30-12-2010 03:37 PM
you clearly didn't read my post. i was told it would be sent by courier, was texted a confirmation that it would be sent as such, and was told over the phone within the last hour (after i called to ask why my DPD tracking number wouldn't work) that it was in fact being sent royal mail.
there was someone in the house to sign, but royal mail do not deliver items that require postage to be paid!
30-12-2010 03:39 PM
30-12-2010 03:45 PM
Before you get start accusing me of not reading your post, because I can assure you I did.
Special Delivery requires the postage to be paid and stamped in advance before it is delivered to the Post Office to be despatched.
Perhaps you should check it out with your local Sorting Office.
It may still arrive by courier, todays deliveries are still being delivered.
30-12-2010 03:51 PM
30-12-2010 04:00 PM
Welcome to the eForum
I am sorry to see that you are trying to figure out when you are going to receive your new handset, it is always an exciting time to get something new, so I can understand your frustration here.
I can see that AnnS is trying to assist to here, so please keep things civil when someone is trying to help as much as they can.
With regards to deliveries, in the areas most effected by the bad weather, some orders have been transferred from courier to a Royal Mail delivery, so that the order is delivered in the fastest way.
So that I can get a definitive answer for you, I have just sent you an email, if you can reply to that with the relevant information I then then find what is happening with your order.
30-12-2010 04:04 PM
30-12-2010 10:28 PM