vodafone protect app locked device

[laurenluxx]

I have the vodafone protect app on my phone (Samsung note 2), I took my simcard out and ever since the vodafone protect app has locked it. It asks for a pin number, and when I try to reset my pin on the vodafone website it says "There is no valid account associated with your number."

I can't remember my password or pin, and i keep getting that my number isn't valid with the app.

Any help would be much appreciated!

[Sukhi]

Hi Emirita

I think its best we take a closer look at your account to see if we're able to reset the PIN for you.

Get in touch here.

Thanks

Sukhi

[binmayed]

hi, i have an S4 i switched my number when i moved to UAE, and now its locked and i cant remeber my pin-code. can you please email me a new pin code. thanks

[Retired-Andy]

Hi binmayed,

We can look into this for you.

Get in touch with us here.

Thanks,

Andy

[magdazelazek]

I have the same problem as the others - locked phone by vodafone protect, no idea what is my pin number, website says there is no account associated with my number. I am abroad atm and really need my phone.

[sirele]

Hi,

I have the similar problem with all the others above. I have Vodafone protect on my samsung Note 1 and I forgot my pin number and I can not use the phone anymore.

I need guidance on what I can do.

Thank you

[Retired-Andy]

Hi sirele,

We can help you with this.

Email us here and we’ll be in touch as soon as possible.

Thanks,

Andy

[beckforfour]

hi wonder if you could help me seems a lot of people are having same problem as me ,phone locked forgot pin then message saying no such account with that number , must be somewhere for it to belocking device, been on forum a few times no joy ,live chat passed on to scottish call center but never ever got the phonecall promised,

can you help 

[DaveCD]

Hi beckforfour,

Have you tried the steps posted above?

We'll be happy to take a look in our Repair Centre.

To find out what you need to do in order to get this sorted take a look at our Vodafone Repairs Thread. This can be found here.

DaveCD

[beckforfour]

hi dave can you refresh me on the" steps above" ,the default wont work as it is 6 digits, it locks after an incorrect attemp for an hour and doesn't seem to ask for imei number , links to site wont work as it says not connected

with any account  . any more i need to try ???

grateful for your help with this

thanks

[beckforfour]

hi dave can you refresh me on the" steps above" ,the default wont work as it is 6 digits, it locks after an incorrect attemp for an hour and doesn't seem to ask for imei number , links to site wont work as it says not connected

with any account  . any more i need to try  that i have missed ???

grateful for your help with this

thanks