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[Wayne]

Hi JaneLittle3 and welcome to the eForum

Could you elaborate a little as to what problem you are having? What are you trying to do/what part of the website are you trying to access?

Thanks

Wayne

[RobNorwichUK]

Wayne I am having the same issue when logging into My Account. This error appears;

Unable to render /framework/skeletons/vodafoneDefault/head.jsp

[Andy]

Hi RobNorwichUK,

I logged the post you made this morning, here, to be looked at by the team. So that we don't duplicate information, we'll only respond on the linked thread.

Thanks

Andy

Moderator

[nigel54311]

I'm not too good with forum things so apols if this is a duplicate, I cannot access my account info either, using i.e & firefox, history & cookies all cleared still get message: Unable to render /framework/skeletons/vodafoneDefault/head.jsp

If not resolved by end of play today, bye bye vodafone - been down for several days now.

[knmcbride]

Me too! down for ages now, just getting Unable to render /framework/skeletons/vodafoneDefault/head.jsp when I try to access my account. Is Vodafone doing anything about this?

[MacTully]

Unable to render /framework/skeletons/vodafoneDefault/head.jsp

This must be an ongoing fault by the looks of it with no easy fix, don't you just love Vodafonne

[Lee]

Hey guys,

Thanks to each of you for your posts.

This doesn't appear to be a generic issue as I've just been able to log in to my own online account without issue.

So we can help with getting this fixed I've sent all three of you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[ForumTiger]

I'm getting the same error with Firefox, which is my browser of choice. If I use IE, it works fine, but I want to use Firefox.

Please advise,

Thanks.

[James]

Hey ForumTiger,

The issue should now be resolved, please can you clear your cache and cookies and let us know how you get on.

James

[opalset]

Spoiler

I am having the same problem.  I have tried using Firefox, Chrome and Internet EXplorer.  I have 2 accounts with vodafone and cannot login to either of themn.  I was told on Friday that you were upgrading the website but its now Sunday and still no joy!!  As I am not the only person seeing this error then its time for vodafone to fix this!!!

Spoiler

I hve cleared the cache, and cookies etc same as everyone else and still getting nowhere.  This is driving me mad!!!

Spoiler

Spoiler

I am on Windows 7  32 bit if that helps

[Lee]

Hi opalset,

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

[sb2012]

Hi

Also getting "Unable to render /framework/skeletons/vodafoneDefault/head.jsp" when logging into my account, any ideas?

Cheers

SB

[tessallan2018]

Hi,
I'm also getting the same problem. I'm using i.e and have cleared history and cookies.
I made the account yesterday and still have only been able to log in once.

[Ben_H]

Hi sb2012 and tessallan2018,

Can you each confirm that you each have the latest version of your respective web browsers and if other alternative browsers work OK once you clear the cache and cookies again? I've sent each of you a Private Message so if you've done the above and confirmed a response, feel free to get in touch using the instruction in your inbox. You can find your PM inbox here. 

Cheers, Ben

[10megaton]

Hi,

I managed to lock my account and had a CS rep unlock it and reset the password, but when I login to My Vodafone I get the following error:

Unable to render /framework/skeletons/vodafoneDefault/head.jsp

Is there a problem with the website?

[Jenny]

Hi 10megaton,

Please try accessing this in another browser as it should work.

Also, please clear your cache and cookies and let us know how you get on

Cheers,

Jenny

[SynthFG]

Just had this one appear in my chrome browser

latest version and cleared cache to no effect

opened in ie tab applet and it renders fine  tho the plan details section appears to be broken

[jaywynn]

Hello Team,

I'm trying to log onto the web portal.  I've tried multiple machines, multiple OS, multiple browsers and they all have the same - "Unable to render /framework/skeletons/vodafoneDefault/head.jsp"

I'm making the assumption it's not me that has the issue... and perhaps something with my account or with the portal its self? 

Many thanks,

Jason

[sb2012]

My issue dissapeared the next day with no change to browser settings or cache clearing etc.

A colleague could login on my pc to his account but I couldnt login to my account on his pc so defo website fail.

As always ymmv