Pay monthly services

[david295]

The site is so slow, can not view remaining mins, just says loading, i have never ever come across a site so slow as vodafone's

[James]

Hi david295,

We have recently performed a number of updates to our website and the online account area.

If you are experiencing latency issues please can you clear your cache and cookies and also test this in a different browser.

If you still have any issues, please let us know so we can raise this for you.

James

[david295]

i have tested it on 4 different computers all different browsers, and i still can not view minutes used or unbilled charges, vodafone phoned me the other day and reduced my tariff by £5 per month, but when i call 191 for the free text of mins left it says i have o mins left from 30 mins and no texts left, i get 100 mins a month and unlimited texts, so am baffled now

[Wayne]

Hi david295

This information will show this because you have changed price plan. Once your next bill is generated it will return to normal. With regards to your My Account information though, I’ll send you a private message explaining how you can get in contact with us so that we can look at this further for you.

Thanks

Wayne

[david295]

Still not received pm.

Someone called me from vodafone on 01/02/2012 and arranged for my tariff to be lowered from 300 mins to 100 mins a month a decrease of £5, but my account is still showing as 300 mins a month, could you tell me why this is so please.

Also I can not access my bills on line, it shows what i owe, but not why i owe that amount, it just says loading, i have tried on 3 different pc's all with different browsers

[James]

Hi david295,

Thanks for getting back to us.

I have sent you another PM regarding this now.

You can find your PM inbox here.

James