18-01-2012 10:57 AM
19-01-2012 12:44 PM
So let me get this straight! You run up a high bill, cancel your direct debit and refuse to pay it, but its Vodafone that are the crooks?
08 type numbers cost between 35p and 75p per minute on mobiles depending on the service so if you call these then you can expect a high bill.
This is not Vodafones fault really is it?
19-01-2012 01:02 PM - edited 19-01-2012 01:04 PM
The worst thing you can do is cancel a DD as you can now expect the debt to be passed on if not paid as soon as possible. A recommendation for you would be to pay the owed off and speak with Vodafone to find out what the charges are and see if they can be explained.
i.e. did you make the calls to the 0800/08** numbers and if so you are now educated that these do not come out of your allowance.
But i am sure you would not want this to affect your credit rating..
additionally you could always add the bundle to call 08 numbers to your plan if you are going to call them often
20-01-2012 08:22 AM - edited 20-01-2012 08:31 AM
Let's have a look at the account and the bill so we can see exactly what happened and get this resolved.
I'm popping you a PM with details of how to get in touch with us securely so we can look into resolving this for you.