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Bad Credit entry, wrong entry and Vodafone HelpDesk unresponsive

royperlot
2: Seeker
2: Seeker

Dear Vodafone team,

 

I have been notified of an entry into Experian for a defaulted payment from 2015. I am first of all not agreeing to the default and furthermore I have tried to solve the problem through you helpdesk but several colleagues have been unable to either find my account and the issue OR said that the problem is now solved and the entry will be removed. 

 

None of the above is helpful as the entry is still in the system and nobody can tell me what we can do to resolve this. I would like to have somebody taking this case seriously as it prevents me from buying a house currently. 


Best,

Roy

 

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hello @royperlot

 

 

I appreciate how damaging a default and or marker can be ,and the difficulty in having one removed from a Credit File. 

Below in Bold is a help guide I have written which explains how to contact Vodafone and which department to ask your case to be referred to - i.e 'Vodafone Credit File Support Team' - and how to add a 'Notice of Correction' via Experian. It is Free to add the Notice of Correction. This gives you the tools to add your own notes up to 200 words on your Credit File to explain why the Default is showing. It would only be worth adding this if you think the default is wrong and shouldn't have been applied. Http://www.experian.co.uk can help and advise too.

Default-on-your-Credit-File-And-How-to-add-a-Notice-of-Correction.

Please take into consideration that a Default will only be removed if it was reported on your Credit File incorrectly.

To Add if a person has spoken to a member of the Credit File Support Team and they have agreed to remove the default then this is usually actioned straightaway. The file will update when the database that Vodafone share with the credit file agencies update.
 
This normally takes up to 30 working days but can happen quicker.
 
Unfortunately there is no way to hasten the process up as Vodafone do not have control over the database that is accessed by the credit file agencies.

To add this Community Forum is monitored by Vodafone Social Media Teams who will engage with you if they can also help. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Gemma
Community Manager
Community Manager

@royperlot - I’m sorry to hear this isn’t getting resolved for you.

One of the Credit Specialists in my team, can find out what the entry was for and look into what’s happened.

So we can access your account. Please send us your details by following the instructions in this private message.

sg200
2: Seeker
2: Seeker

I am applying to Offcome and trading standards and have applied through freedom of information act to get transcripts of all three lines I have.

with this I have started a small

claim against vodafone. I have plenty of evidence and suggest you do the same