Defaulted Vodafone account on my credit file

[ElizaF]

According to my Clearscore credit record - there is a £279 default registered against me for not paying this amount to Vodafone.

I do not owe this money as my 2 year contract finished last year and I cancelled the contract shortly afterwards.

Who can I speak to about having this record removed from my account?

[BandOfBrothers]

Hi @ElizaF

Please let the Social Media Team here catch up with your post and I'm sure they'll help you with this situation.

Some info that maybe useful to you in > http://forum.vodafone.co.uk/t5/Off-topic/Default-on-your-Credit-File-How-to-add-a-Notice-of-Correcti...

[Gemma]

@ElizaF - One of the Credit Specialists in my team can look into this for you.

So we can access your account, please send us your details by following the steps in this private message.

[ElizaF]

I hope so.....

So far there have been.......

29 tweets from me to Vodafone
14 telephone calls from me to Vodafone
13 online IM chats from me to Vodafone "customer service"
9 emails from me to Vodafone
4 complaints made by me to Vodafone online complaints
3 IM conversations via Twitter
3 Vodafone online forms filled in by me
1 visit by me to a Vodafone
1 post by me on the Vodafone forum (this one)

..... and nothing has helped

[ElizaF]

No-one has been in touch.

It is now 5 months since I raised this issue.....

So far there have been.......

29 tweets from me to Vodafone
14 telephone calls from me to Vodafone
13 online IM chats from me to Vodafone "customer service"
9 emails from me to Vodafone
4 complaints made by me to Vodafone online complaints
3 IM conversations via Twitter
3 Vodafone online forms filled in by me
1 visit by me to a Vodafone
3 post by me on the Vodafone forum (this one)

1 private message sent to Vodafone on this forum

What the HELL does it take to get through to someone who can actually help rather than just pointing me at more forms which I fill in and get no answers to?!?

[Tash]

@ElizaF I'm sorry to see that this has been ongoing.

I've been unable to locate an email through the address registered on your Community profile. 

If you've recieved an automated email response with a reference number (similar to #12345678), please confirm this and we'll be happy to check on the progress of this for you.

If you've not received this, please complete the following steps when submitting your details:

• Clear your cache and cookies on the device you're using.
• Try a different device or send your email using a different web browser.
• Try an alternative email address.
• Manually type your email address into the box when prompted, rather than copy and paste and also include the routing code.
• Ensure your message is under 2500 characters.

Please let us know how you get on.