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Defaulted Vodafone account on my credit file

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Administrator

Hi AliK, 

 

If you'd like us to look into this for you, please contact us here.  

 

Thanks, 

 

Phil

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2: Seeker Bronze

Dear Phil

 

Thank you for your message. I have followed the instructions and hope to have some resolution to this awful, stressful situation soon. 

 

Kind regards

AliK

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2: Seeker Bronze

Hi I am having the same problem, didnt have any notification that was going to default what soever, no paperwork or anything.  I even dispouted the final bill with them and it was never resolved.  There was an arrangement to pay in place and they never even added the payments to my account?  TO make matters worse I paid the bill in full as soon as realised was still outstanding not knowing that they hadnt even added the payments.

 

I have a default on my account for £240 which is stopping me and my family getting a mortgage over a disputed bill that was actually being paid.  It is disgusting that Vodafone take this stance and choose to affect someones life in such a drastic way. 

 

I would like somone to tell me who I can actually email as I emailed about this with proof of payment and I am told to go on live chat.  The service is appauling and Vodafone have been supplying incorrect information to experian as well.  

 

Please someone help as this small issue 5 years ago is ruining my life and the information is incorrect.

 

Mike

 

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Moderator

Hi @MikeSandiford,

 

I’m sorry to hear what’s happened.

 

Take a look here for how to get in touch and we can look into everything further.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

 

Thanks,

 

Jenny

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2: Seeker Bronze

Dear Phil

 

I have spoken to one of you colleagues, Lee, who was very unhelpful. He did not allow any consideration for my side of the story. He simply said "NO" and hung up. I did explain to him that I was not residing at the address where presumably the letters were sent however I was told to keep quoting that address for any correspondence since I had two Vodafone accounts and Vodafone keep mixing them up when I quoted my other address. He said that Vodafone had sent me the final bill but I never received this, at any address.

 

I have also been told on a number of occasions that the default will be removed within 48 hours, by your revenue protection team and customer services. I have recordings of some as evidence. Of course it still has not been removed, why do they lie to customers!

 

Eventually I requested my information under the Data Protection Act in October 2014. I have received a CD from you. On it there is no copy of any final bill, Default notice or debt collectors letter. I never received any letter from Vodafone but they have always insisted that they have sent me two letters in Jan 2012, All of this for £73 that I did not owe. I have never known why I was asked by Vodafone to pay however I paid the amount they requested to avoid unnecessary hassle in my life.

 

Vodafone clearly did not appreciate this or act in the same spirit. I have being rejected for three mortgage applications and my mortgage broker thinks it is pointless trying to apply for others because of this default. It is absolutely appalling that Vodafone abuses its power and does not follow the Consumer Credit Regulations. The effects on individuals are absolutely disproportionate.

 

In the last letter from Vodafone I was told that is has now been passed on to the escalated complaint team. I called Vodafone last week and after spending 1 and half hours on the phone being passed from one department to another no one knew about an escalated complaint team and were unable to find Vodafone dealing with this issue at all. I was eventually told that I would receive a callback within 48 hours, which I never received.

 

I am left with no option but to issue proceedings for an injunction to remove the default. This would be time consuming and costly for Vodafone and myself. To this day I still do not understand why Vodafone takes such drastic action for such minor errors.

 

Kind regards

AliK

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Moderator

Hi @AliK

 

I’m sorry to hear this.

 

So that we can look into this further, please reply to the last email we sent.

 

If it was all discussed over the phone and an email wasn’t sent, please send us another by including the routing code in the subject line again.

 

Thanks,

 

Jenny

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2: Seeker Bronze

Hi Jenny

 

Thank you for your response.

 

To what email may I send this? and by routing code do u mean my account number or telephone number?

 

Yours

Alik

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Moderator (Retired)

Hi @AliK 

 

Please reply to the last email you received from Lee.

 

In the subject, so we receive this please type WRT135.

 

Thanks,

 

Sarah

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2: Seeker Bronze

I'm having the same problems, I opened an account in 1996 with Vodafone (still have the original contract).

I contacted them in November 2012 to cancel my contract, nobody was bothered - i did think maybe they'd try to keep a customer but they didn't bother. I received my final bill in December 2012 but only received the summary page, considering my bills were never more than £30-£40 i got a bit of a shock when the bill was just over £200. I contacted Vodafone immediately to ask for the itemised bill - i got a years worth of bills emailed to me, all the months except December had itemised calls, so i asked again - still received nothing. I then got a letter from a debt collecting agency which i immediately contacted - explained i wanted the itemised bill so they said i would need to get back in touch with Vodafone and she would refer the account back to them with the notes "this is a query account" (i contacted them again). I never had any further correspondance from them.

I got a copy of my credit report last week - a nice Default from Vodafone.
I contacted someone on the phone who told me the bills were sent to "and read out an address i don't live at" then when i went on the live chat, again the guy said to me "the updated address we have for you" - I've lived at the same address for 15 years so why would it be updated?

This is so frustrating - All i wanted was to see the calls i'd made to confirm they were correct - and Vodafone could not provide this so just shoved a dirty default on me!

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Moderator (Retired)

Hi @littlecat2015 

 

So that we can look into this further, take a look here for how to get in touch.


We aim to reply to emails within 48 hours. 

 

Thanks,

 

Ian

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2: Seeker Bronze

Hi 

 

I did and this is what I recieved in response.

 

"We don’t use this email address anymore, so our advisers won’t get your message. Don’t worry, you can chat to an adviser online instead – they’re available 24 hours a day, 7 days a week."

 

I thne tried the advisor and it takes you through a whole diferent process and it did not work!!!!!!!

 

Is there a reason why Vodafone makes it so dificult for customers to deal with issues!!!! 

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16: Advanced member Gold

AliK wrote:

I did and this is what I recieved in response.

 

"We don’t use this email address anymore, so our advisers won’t get your message. Don’t worry, you can chat to an adviser online instead – they’re available 24 hours a day, 7 days a week."


And the reason you got that response is because you didn't follow the instructions you were given.  If you put anything other than the special 6 character code into the subject line, you will get that response.  ONly use those 6 characters and nothing else and your message will go through.

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

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2: Seeker Bronze
Hi,

I have a very similar issue to the rest of the people here, I called Vodafone as I couldn't use the data signal in my area and cancelled my contract paid how much they said I had left to clear the contract and moved my number to another provider, I tried to get a car recently only to find out that my credit rating is nearly non existent thanks to late payment of the Vodafone account I was never told I would be slapped with a early termination fee on top of the money I had already paid, anyway I called up a few month ago and paid it off as I couldn't be bothered with the amount of bother it would be to dispute it, my account is not showing as defaulted on my credit report again but with a zero balance? Can someone sort this out please?

Thanks
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16: Advanced member Gold

Hi @Ryandpercival,

 

Sorry to hear this.

 

To look into this further, I've sent you a private message with how to get in touch via email.

 

Thanks,

 

Rodney  

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2: Seeker Bronze
Hi @Rodney

I still haven't received the private message.

Thanks

Ryan
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16: Advanced member Gold

Hi @Ryandpercival,

 

I've now sent you another private message, please let me know if this works.

 

Thanks,

 

Rodney  

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2: Seeker Bronze
Hi Rooney,

That worked fine.

Thanks

Ryan
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2: Seeker Bronze

Hello,

 

I am having the same problem, I cannot even remember having a vodafone account until i looked at my file to see a default on there. I never once recieved any letters regarding this and I keep all my paperwork regaridng phones and things. How do i raise this issue? I am trying to get a mortgage and after looking at my credit report I see a default on my account from vodafone. I cannot stress enough how agrovating this is when I cannot remember even having an account with you, nor can i ever rememeber getting told i owe people money.

 

Please can somebody get in touch with me regarding this?

 

Regards

 

JESSICA OMALLEY

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2: Seeker Bronze

Hello,

 

can you look into my post please?

 

thanks

 

JESSICA OMALLEY

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Moderator (Retired)

Hi @jessica0721 

 

Welcome to the eForum.

 

I've sent you a private message with instructions on how to get in touch, so we can look into this further.

 

Thanks,

 

Sarah

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