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Issue using Abroad - Not Registered to Network

2: Seeker Bronze

I'm currently in China, and unable to make or recieve calls or txts, as any action results in a message saying "Not registered to network".

I am unable to log on to my vodafone account online as the security process requires me to recieve a code by txt, which of course in this situation I am unable to do.

Any solutions?

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3 REPLIES
17: Community Champion

Hi..

 

 

Although Live Chat is for use within the UK it has been known to work while abroad. Try that. 

 

Or +44 7836 191 191 from abroad (free from a Vodafone mobile)

 

Lots of info in > http://www.vodafone.co.uk/explore/costs/travelling-abroad/

 

Did you have roaming enabled on your account before leaving the UK. 

 

Also just to note as Vodafone has no direct control of a foreign network they won't be able to guarantee service. 

 

You could try also manually choosing another network. 

 

If Your phone is unlocked to all networks is it possible to use a local sim card. 

IMG_0985.JPG

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2: Seeker Bronze

I did have roaming enabled.
I can't seem to get any online chat help from here.
I'm unable to call that Support number due to not being able to access a network.

 

All in all, pretty tough time.

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17: Community Champion

Hi

 

As I mentioned Live Chat is primarily for use in the UK but some have found it to work abroad. 

 

Can you use someone else's phone to make the call. 

 

A good tip if abroad is : If possible download the Skype app and add perhaps £3.99 credit to call from that.

The number that is suggested to use is (U.K) 0333 304 0191 or +44 0333 304  191

 

Can your phone accept any networks sim card ?

IMG_0985.JPG

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