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No incoming calls or texts after porting number

3: Seeker

Hello All,

 

My number appeared to have ported successfully overnight. Phone now seems fully functional.

 

Regards,

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2: Seeker
Everything seems to be working fine now.thank you
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2: Seeker

Hi all,

 

I am having the same issue and have sent some of the tech guys a private message but unsure if you are able to response.

 

Transferred number around 24 hours ago however I am going on holiday at the weekend and need to use my phone and through looking at other posts I don't want this dragging on.

 

Called customer services but they advised to wait 'a couple more hours' - guys can you help?

 

Paul.

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Administrator

Hi paul1watson.

 

If you switch your phone off and then restart it, you'll SIM will update on the network and may complete the porting process.

 

We'll also be happy to take a look, just contact us here.

 

DaveCD

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2: Seeker
Same issue here. Number ported, but can't send/receive SMS or calls.

Si.
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3: Seeker
Hi I am also having the same issue. Been about 30 hours now. Help please!
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2: Seeker

4 days I've had a mobile phone....  Its a fancy paperweight.

I rang the first day.... call back in 24 hours everything will be activayed and fine.

I rang the second day... Oh you''re porting a number? that'll take 3 days, no we don't issue a temporary number
, everything with new phone will work after 4 pm on the 30th.

 

6pm 30th , phone can dial out but not recieve.... phone "porting team" oh its not finished yet, leave it until 8pm... nothing. the phone can dial out but I stil can't dial in and of course CS are now shut until tomorrow which means yet another day without a working phone service.

 

I left Orange after 12 years because *their* customer service was bad... they at least could provide me with a working bloody service!

 

Rest assured I will be straight back to Carphone warehouse tomorrow.

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2: Seeker

Dear God....

 

Please tell me this is not true. Please tell me that you have had everything sorted? This is exatly the problem I'm having....

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Moderator (Retired)

Hi Everyone,

 

We can definitely get this sorted for you.

 

All you need to do is get in touch with us using the details here.

 

James

 

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Community Champion (Retired)

If you got the phone from carhphone wharehouse it might be worth asking them if they sent the paperwork across and why they didnt issue u with a temp number 

 

 

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17: Community Champion

shinwar is right, if you trnasfered using CPW they may not have set your account up correctly you're number may not have ported across smoothly

 

Nabs

 

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2: Seeker

The problem is with Vodafone not Carphone... my number has been ported, its just not been ported correctly. If I make a call from teh handset it correctly identifies my number, if I dial the number from my landline it says there's no service on the line.

 

Problems occurr, I accept that but what isn't acceptable is the virtual shoulder shrugging from Vodafone CS.

 

Whose advice can be summed up thus..

turn the phone off, leave it long enough that CS will be closed, try phopne again.

Repeat.

 

About 2 am this morning I got through to a live chat agent.... I'm supposed to be getting a call back at 10 Am this morning, would you like to make a small wager?

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17: Community Champion

The porting process can take up to 24hours to fully complete. 

 

Depending on who you speak to the advice about having the phone switched on or off is different. 

Personally I would leave it off and switch it on every hour or so to check

 

It sounds as though the porting process is still running. 

 

To be honest if it's not finished this afternoon then i'd get one of the eForum team to take a look at your account and find out what the holdup is. They are considerably more helpful that CS 

 

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2: Seeker

Hi James,

 

Thanks for your reply. I've sent you an email with the details as requested.

 

Please let me know if there is anything else you need.

 

regards

 

Mark

 

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3: Seeker
Mine appears to be sorted now thanks.
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2: Seeker

It has now been well over 24 hours... either way its pretty crap service and doesn't bode well for the future at all.

 

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2: Seeker
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17: Community Champion

It depends when your port started. Best I can make out you got the phone on Saturday (4days ago). You called on Monday (second day) and were given a porting daye 3 days later which would be Wednesday, 24 hours to port meaning it could potentially be running until the end of today before the port is complete.

 

If you were porting a number this information should have been detailed to you at POS. Did Carphone Warehouse not explain the porting process when you purchased the phone?

 

To be honest as soon as you add a third party into the mix you are instantly opening yourself up for no end of issues. We've seen it countless times on here where third parties have messed up orders for whatever reason.

 

 

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2: Seeker

Right.... And I've seen it a thousand times when the people actually responsible for providing a service point at everyone and their uncles when its their responsibilty to provide a service.

 

 

Vodafone are the supplier.

 

They have failed multiple times to provide me accurate information

They have failed to call me back at a time agreed and suggested by them

They have fobbed me off  4 times however

 

I guess you'd know all about managing expectations then?  If I tell you something *will* be done by 4.00pm Am I not entitled to expect it to be done?

Had they said, it'll be started on wednesday morning but may not be complete until thursday afternoon, I may have been annoyed but I'd at least have known where I stand.

 

So if you don't mind Nab , I'd be grateful if you went and apologised for vodafone to someone else.

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17: Community Champion

MarkFerri wrote:

Right.... And I've seen it a thousand times when the people actually responsible for providing a service point at everyone and their uncles when its their responsibilty to provide a service.


All i'm saying is the more people involved the more there is to go wrong, that carries to any task in life.

 


MarkFerri wrote:

I guess you'd know all about managing expectations then?  If I tell you something *will* be done by 4.00pm Am I not entitled to expect it to be done?

Had they said, it'll be started on wednesday morning but may not be complete until thursday afternoon, I may have been annoyed but I'd at least have known where I stand.


I couldn't agree more. If the CS agent told you a time it would be done then it should have been done by that time. If they couldn't do it by then they should have let you know!

 


MarkFerri wrote:

So if you don't mind Nab , I'd be grateful if you went and apologised for vodafone to someone else.


I have never and will never apologise for Vodafone.  I have no reason to, I don't work for them and therefore have no requirement to. If they have messed up I am more than happy to point that out, here I am simply making it known that others may also be to blame
I will be leaving this thread now to find someone who does require help and advice.
I hope you get your issue resolved soon, if CS can't help then the eForum Team will.

Nabs

 

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