Skip to content
main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Pay monthly

No incoming calls or texts after porting number

1: Seeker

Hi Matt,

 

I'm having a similar problem whereby I've ported my number across and can dial out but am unable to receive calls or texts. Are you able to help me?

View more options
Moderator

Hi @neilja86 ,

 

If you've not already taken this up with our Live help or 191 teams, take a look here for the instructions I've sent on how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

 

Cheers,

 

Ben

View more options
1: Seeker
I have this same split port issue. Been with ee 20 years and already thinking the change to Vodafone is worst decision. No incoming calls can't text or use Internet!! How can it be sorted quickly??
View more options
Administrator

@Mglyas 

 

We can take a look at this for you, contact our Live help team.

If they're not there straight away, sit tight and an advisor will be with you as soon as they're available.

 

DaveCD

View more options
1: Seeker
All sorted! Just a day later than expected and 2 1hr+ Frustrating phone calls to an Eygptian! Call centre later
At least it now works
View more options
1: Seeker
Same problem as above. Can't recieve calls or texts.
Please can someone help me?
View more options
1: Seeker
Same problem as many ppl above. New phone on 29th December from vodafone, today 6th January I am still unable to send and receive texts and cannot receive calls either. Incredibly frustrated especially as I've made many many calls to 191 and the porting team and they make promises that it will be working and it still isn't. Last contact I had with them (yesterday) they said they have escalated the problem and it should be working within 48hours. I'm hoping someone on here can help as I'm now ready to surrender and give up with vodafone and go back to my previous network. Please help!
View more options
Administrator

@Talwinters  and @jellychunks 

 

It appears that the porting process has not completed.

 

So we can investigate this further, please contact our Live help team.

 

DaveCD

View more options
2: Seeker Bronze
I have the same problem as the above. Have now been unable to receive calls and texts since Wednesday. Spoken to customer services so many times and just been lied to. Absolutely livid at Vodafone.

I want it sorted, ASAP.
View more options
Moderator

Hi @aj00062 

 

I’m sorry to hear of the problems you’re having.

 

Get in touch with our Live help team and they can look into this.

 

Thanks,

 

Sukhi

View more options
2: Seeker Bronze

I've been in touch with your 'Live Team' about 20 times since last Tuesday. They have clearly been no use at all. 

 

This is completely unacceptable, I have been without a functioning number for nearly as week.

View more options
Moderator

Hello @aj00062 

 

We'd love to help, email us here and we'll see what's happening. 

 

Thanks, 

 

Amanda 

View more options
1: Seeker

I'm having the same problem.  What do I do?

View more options
Moderator

Hi @dannybl 

 

Thanks for your post. Please email us here and we can check what's happening. 

 

Thanks, 

 

Amanda 

View more options
2: Seeker Bronze

Same problem here! Can't receive calls and texts since 13th Jan., customer service is useless, I need this problem solved immediately!

View more options
Moderator

Hi @mxl0122 

 

If you still need help with this, take a look here for how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks,

Lee

View more options
2: Seeker Bronze

Hi

I've the same issue since 31 of January! Signed with Vodafone for the first time after 5 years with O2.. Such disappointment !!! Please help to get back my number !

Thanks

 

View more options
Moderator (Retired)

Hi @Lea555 

 

Welcome to the eForum.

 

I’ve sent you a private message, so we can look into this for you.

 

There’s also our Live help team, available for an immediate response.

 

Thanks,

 

Sarah

View more options
2: Seeker Bronze

Hi Sarah,

Thanks a lot for your quick feedback. I finally went to the shop where I bought my phone and  my salesperson called the portable team himself after that, by the end of the day, I started to receive phone calls and able to send/receive text messages.

Kind Regards

Lea

View more options
1: Seeker

Hi Dave

 

I have the same problem - I've had my number ported today and cannot receive calls or messages, although I can dial out and surf internet etc on 3G/4G

 

Thanks

View more options