Skip to content
main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Pay monthly

Paying an old vodafone bill

3: Seeker Silver

HELP! Im currently applying for a mortgage and unknown to me there is a Vodafone balance on there. Must be from an old account as the date is May 2013.  Its £90 and i just want to get it cleared off. Ive spoken to numerous agents on live chat who were useless to say the least!...i cant call up as you are required to put in mobile/account number which i done have. Really dont know what else to do and need to get this sorted ASAP.

View more options
7 REPLIES
17: Community Champion

Hi

 

You could ring Landline Tel :03333040191 

 

Ignore the prompts to key in a number. After the 4th prompt it'll change to say press 2 for contracts. 

 

Be aware even when paid off the default will still remain on the credit file for 6 years if it was warranted. It should change from outstanding to settled. 

IMG_0985.JPG

View more options
15: Advanced member Silver
If you no longer have any information about your old account you'd probably be best advised to hang on until one of the Vodafone team here replies to this thread, no point in dealing with CS because they'll be no practical help.

However, be aware that paying off the debt will do nothing to get it removed from your credit report, it will just be marked as "settled" rather than outstanding - which may or may not cause mortgage providers to look more favourably on your application. The only way(s) it will be removed is if it was placed in error ( i. e. you didn't owe them the money) or when six years have elapsed from the time the default was placed. There is no simple way to "just get it sorted", unfortunately, unless Vodafone have made a mistake - and even then, "simple" would be far from the truth.
View more options
3: Seeker Silver

Thanks for the advice Smiley Happy , as far as i was aware , i closed the account in the normal way with nil balance and have heard nothing from Vodafone since. Ideally i would like to speak to Vodafone and find out how there is a balance , as i dont want this default affecting my application, which like you say, it probably will, even if its settled. Hopefully someone from Vodafone Team will see this and assist me. Thanks again, Hannah

View more options
17: Community Champion

I agree with the suggestion to wait for the forum team.   There used to be a Collections Team who would have dealt with this, but they seem to have been re-branded as Credit File Support and the first point of contact is now frontline Customer Service.   The problem with an old account is that those people won't have access to it and it does need to be escalated.

 

Credit File Support, however, do still come into this and you need to ask to speak to them (when the Forum team contact you).   They're the only people who can modify your credit record.  Depending on the circumstances, they may remove the entry altogether (though for £90 they may not), but, if you settle the bill, they can also change it from what I suspect is a default to a late payment, which isn't as serious.   They'll have access to the full history, so will be able to pronounce on the matter.

 

Best of luck with the mortgage!

View more options
Moderator

@hannahdyer1981 We'd like to look into this for you. Smiley Happy

 

I've sent you a private message with details on how to get in touch.

View more options
3: Seeker Silver
Hey Alex , thank you for that Smiley Happy Ive also sent a message using the info on your private message , hannah
View more options
Highlighted
Moderator

@hannahdyer1981 Thanks for letting us know. 

 

I can confirm that we've received both of your emails, a member of the team will be in touch. Smiley Happy

View more options