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Roaming charges on sim only

Swass
2: Seeker
2: Seeker

Why am I being charged roaming costs In zone 1 as my sim only deal is supposed to include global roaming for free?

2 REPLIES 2

63johnw
17: Community Champion
17: Community Champion

Hi. When did you take out your SIM deal? There is no free global roaming only roaming in Europe is included in some contracts.

chistery
16: Advanced member
16: Advanced member

Did you get a text when you first started roaming? I usually get one like this:

 

Hello. You're now roaming in ESTONIA. But there's no need to worry - we're not texting about any charges. Your bundle gives you unlimited minutes, texts and picture messages to stay in touch with friends and family back in the UK, or anywhere in our inclusive roaming destinations. And if that's not enough, you've also got 4GB of roaming data. It's just another saving you're making as a Vodafone Red customer. For terms and info including call charges to destinations outside of our inclusive roaming zone, see www.vodafone.co.uk/travellingabroad. Stay safe while you're abroad - for emergency services call 112.