Welcome to Vodafone Community
So when looking for upgrade elligiility on the Vodafone account I get this message:-
Sorry, we can't access your upgrade details at the moment
To get your upgrade date, please ask the account owner to call one of our advisers on 191 free from their Vodafone mobile or 0333 304 0191 from all other UK landlines and mobiles (standard call charges apply).
So Vodafone can't tell me when my upgrade is available
Yet Carphone Warehouse can!! (i.e. their upgrade checker actually gives me a result!!!)
So who owns this data - is it not Vodafone then?
Apologies for any inconvenience this may have caused @sgarre13.
If you continue to experience issues on My Vodafone, please contact us on the numbers provided from your post and our Upgrades team will be happy to assist you further.