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Upgrade query on Vodafone website not working

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2: Seeker Bronze

So when looking for upgrade elligiility on the Vodafone account I get this message:-

Sorry, we can't access your upgrade details at the moment

To get your upgrade date, please ask the account owner to call one of our advisers on 191 free from their Vodafone mobile or 0333 304 0191 from all other UK landlines and mobiles (standard call charges apply).

 

So Vodafone can't tell me when my upgrade is available

 

Yet Carphone Warehouse can!! (i.e. their upgrade checker actually gives me a result!!!)

 

So who owns this data - is it not Vodafone then?

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1 REPLY
Moderator

Apologies for any inconvenience this may have caused @sgarre13.

 

Do you see the message you've mentioned when on My Vodafone online or on the My Vodafone app (as the app should also be able to show you this information)?

 

If you continue to experience issues on My Vodafone, please contact us on the numbers provided from your post and our Upgrades team will be happy to assist you further.

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