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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 63221 Views
  • 160 replies
  • 12 thanks

Vodafone lost my mobile no. after porting PAC code

Hi Over a week ago I changed network provider from EE to Vodafone. On Monday  8/4/24  My PAC code had ported and my phone worked perfectly on my old number.  Cutting a long story short on the Wednesday my phone started getting random texts and phone ...

Eleni by 3: Seeker
  • 267 Views
  • 3 replies
  • 0 thanks

Failed number port

I am absolutely livid about the complete mess surrounding the porting of my LYCAMOBILE number to Vodafone. Despite assurances that the process would be completed last week Tuesday , April 09 , 2024, my phone is still useless today, on week later. I'v...

MaggieN by 2: Seeker
  • 225 Views
  • 3 replies
  • 0 thanks

Split port can’t receive calls or txts from EE (week 3)

Good morning, I have tried every other avenue to get this resolved but I have had no joy. long story short moved from an EE third party (plan.com) to Vodafone but I still had to use the partner to prevent massive termination costs.Port all went throu...

Moving from Vodafone to another Vodafone provider

We have two mobiles on monthly contract with Vodafone. Both are out of contract now and the price hikes are substantial for renewal.  I have been with them for about twenty years but as the discounts offered after calling them are not that great I ha...

Number not working after porting

Hello @Vodafone teamMy number has been ported yesterday from Lebara, but it is still not working. I contacted the technical service, online chat so many times, followed their instructions but nothing works. I do not have access to data, cannot make o...

MelSee by 2: Seeker
  • 190 Views
  • 1 replies
  • 0 thanks

Resolved! eSIM Swap FAILURE

I have  Galaxy Note 20 Ultra, it had my VF eSIM activated.I purchased a new phone - A Galaxy Fold3, and wanted to transfer my eSIM from old phone to new phone. Using the My Vodafone app on the Note 20, I went through all the steps to carry out a SIM ...

jkwelsh by 4: Newbie
  • 15522 Views
  • 45 replies
  • 0 thanks

Resolved! 2 weeks no activation

I was due to be switched from O2 to Vodafone on 2nd April via PAC code, I chose the ESIM option for my new phone. After 24hrs I got nothing so I messaged Vodafone and they told me to wait another 24hrs, so I did, still noting.They then opened a dispu...

Roaming Destinations

Hi! I'm thinking of taking out a SIM-only deal with Vodafone but I'm confused by the roaming offers.One of the plans would give me ('Xtra') "inclusive roaming in 83 worldwide destinations" - which is the sort of deal I'm looking for. Where I'm strugg...

Waiting for a disconnect-reconnect

I upgraded my iphone on Thursday, and everything seemed to transfer through e-sim, except I could receive telephone calls. Went to my local Vodafone store, who kept my phone for about 3 hours, trying to change the SIM card, reloading e-sim( basically...