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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 62392 Views
  • 160 replies
  • 12 thanks

Resolved! first bill paid but not

hi there i paid some money of my bill which left half to pay on the 18th 10/22 by direct debit you say i have paid but my bank says no direct debit taken from my account

Roaming in the US

I'm thinking of coming back to Vodafone as I'm fed up with poor reception from my current provider.  I have one question, does Vodafone throttle data speeds when roaming abroad, particularly in the US?  Thanks in advance

Traceyjr by 4: Newbie
  • 875 Views
  • 2 replies
  • 0 thanks

Resolved! RPI Price Increase 2019 - Applied to Handset?

Just need some clarification form the experts here. Vodafone addded the published 2.5% RPI increase to my mobile bill this month. They've added the cost to my entire mobile phone bill.My issue with this is that the contract price monthly included a h...

no service 4 days after receiving SIM

Hello, last Saturday at a Vodafone store, I got a new SIM for a new line on my existing account. After 4 days the new SIM is not yet active. I complained several times, both at the store and to the online support and I always got the same answer: the...

casaschi by 2: Seeker
  • 496 Views
  • 1 replies
  • 0 thanks

Widespread issues porting numbers?

Hi, we did a port last wed EE to Voda to take place on thursday and it went wrong, we were told to wait till the next day, still nothing, both sims have now been dead since last thursday, on Friday it was put through again, no phone all weekend, toda...

voda89 by 4: Newbie
  • 1010 Views
  • 1 replies
  • 0 thanks

Not receiving OTP text messages, messages from friends ok.

I have not been able to receive any OTP texts from a couple of services today, also at the weekend I had trouble registering an app for the same reason and just gave up on it.But now it happened again today with a different service so I think there i...

Smartphone Hacking - Evidence

Hello, I pay for a monthly unlimited data SIM card with Vodafone (it was a 24 month contract, but I'm no longer locked in) and my smartphone has been repeatedly hacked during my contract, likely from a neighbour. * Today, the hacker attempted to get ...

sim card

can i use a previous network sim card when joining vodafone or will it be replaced

New upgrade no airtime plan

I have upgraded my phones late last week and my new phone has arrived. However, my old contract got “terminated” as a result of my new upgrade as I upgraded with the same type of contract (unlimited max with 3xtra benefits including entertainment). V...

My connection has been hacked.....

Hello all I've been aware for some time that my mobile phone and wifi-run security camera have been hacked and I'm looking for some advice. I use the internet through a contract unlimited data SIM card package, which I pay for monthly (Vodafone). To ...