Thanks for the reply
Unfortunately not, she wrote to them cancelling the account 2 months before it was due to expire, then (her error i know) she cancelled the direct debit, Vodaphone then said she had missed a payment and had record of the cancellation. She spoke to a customer service team member on the phone who assured her that it was all sorted and they had cancelled the account and she had nothing more to pay.
She then moved house as she was splitting from her husband and so didnt get any mail if it was sent to her.
The phone itself was broken and sim not used for the last 9 months before she tried to cancel so vodaphone had definitely got their moneys worth out of her.
Hopefully she has got it sorted, she rang vodaphone again cause the debt company had no record of her and see offered to pay the £41 if the lady on the other end would sort it. She promised she would so now we are waiting, she was told once the payment cleared it would be removed ni a week or so. And 2 emails were promised. I hope it happens cause the first guy in 2015 said the same thing, if anyone could check for us from the vodaphone staff that read this board it would be helpful.
As i hope you can see she never intended to not pay, never new the debt was still open and has paid up as a gesture to hopefully have it sorted, all for £41 on a phone that wasnt used in most of the last year of the contract.
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