28-06-2012 04:31 PM
The problem that we are all having is when h+ is not avaialable and it stalls on 3g or h
Ah, that could be it. I may well have been in an H area when I noticed the original problem.
Update as of today. In an area of weak 3G signal, it was switching in and out of H quite happily on an Internet APN.
28-06-2012 08:28 PM
But the problem remains if h + was but then isn't available 3g or h doesn't work unless you sever the connection and re-connect
I am sick of it. It is appalling and Vodafone have really disappointed me on this
One of their rubbish call center people in Cairo told me I was unreasonable to expect 3g in London and should set my handset to 2g!!!!
I asked him if he drove down the motorway at 20 MPH!
28-06-2012 11:27 PM - edited 28-06-2012 11:28 PM
I didnt know you could use a different modem?
Can you explain how you would go about doing that (Ive been to the XDA forum and cant really figure out where I should be looking). Is it a matter of a software update and if so, could you give me an idea of how to try it ie a how to guide or a web page which shows us how?
Im on HTC but most people here are on S/Galaxy S2.
Any help would be appreciated, as you can see the vodafone cut and paste replies are doing nothing to help..
find your own modem from settings > about phone > baseband, it should be xxlpq
its a bit hit and miss but your problem is often due to the modem so you have to download your own 1st so you can flash it back if you have any problems, then pick some rorm the list and try them.
the full list is here http://www.veyka.co.uk/radios/
you flash from recovery mode, use the install zip from sd card to select the modem you placed there.
best bests to start with ones newer than the one you have. xxlps & xxlpw
any modem will work from what im told, its a matter of finding one that stays connected
let me know how you get on.
i think you need a rooted phone but you can find out how to do that on XDA, plenty of ways to return to stock if needs be such as flashing via odin the stock ICS image to deroot and put back the original modem.
its very hard to brick a S2 beyond repair unless you ignore instructions
(all the links for for S2 mark, as this is the S2 section but i guess you can find guides like the S2 ones on XDA)
29-06-2012 08:50 AM
Gonzo, thanks for that. Im considering learning how to root my phone, but 1. Im a novice and the idea of bricking a 500 pound hand set is scary and 2. Ive been told this will totally void any warranty?
Would I need to totally reprogram the phone with a new operating system before downloading and using one of these modems?
I wonder if Vodafone can confirm either way or even suggest officially what we could try?
(I wont be holding my breath as they have never responded to a single question on this forum before)
02-07-2012 10:20 AM
I performed a little test today.. having discovered that most smart phones from vodafone are unlocked - i got myself a 3 mobile sim card sent to my house for free (as they were the cheapest) and stuck 5 pounds credit on it. stuck it into my phone and guess what.. flawless service with 3G and H.. it doesnt take a detective to realise that this is Vodafones issue, not the fault of the handset!
Try it.. see if it works on Galaxy S2
02-07-2012 10:30 AM
Clearly there is an incompatibility between the phone and the network
I am not surprised this is taking so long for them to fix
But I am disgusted after all our hard work we have heard nothing back on progress from voda
I think it is a major issue that will all the evidence they can't deny
But equally they can't admit the problem as the publicity would be too bad
Hope they will quietly fix
I will be leaving Vodafone v soon at renewal time as fed up with the problem and their silence
03-07-2012 08:58 AM
I too appear to be having this problem. I mostly use my phone at home (on wifi) or at work (on H or H+). I have often noticed that I have difficulty connecting when out and about and I narrowed it down to situations when I was not on H or H+, which brought me to this thread.
1). Does the issue happen in just one location?
2). Does the issue occur if you try your SIM card in a different phone?
Not able to test. In the past though I have had an iPhone on Vodafone and never had these problems in the same location.
3). Can you check your coverage here? Please bear in mind that this is only a guideline and can never be 100% accurate, particularly for indoor coverage.
4). Can you check our Faults Board, which contains all the mast issues we’re aware of?
5). Does this issue happen on 2G/3G or both? To check this, you can amend your phone's network settings. Our Help Centre contains all the instructions - just select your model of phone and then select "network".
The issue happens when using mobile internet when there is a less than perfect connection. On the way to work today on H+ I had 8meg download speed on Speedtest. At work on H I have 3meg. Last night at home (central Newbury, the home of Vodafone...) my results ranged from a best of 1.5meg, through 600K to not being able to complete the test due to "network issues" - variously the signal was flipping between 3G and H. At the weekend when out and about on a G connection I would sporadically receive email and was only intermittently able to download tweets. This is representative of the problems I have experienced over the past few months, but only recently managed to pinpoint.
6). What is the full postcode of where the issue occurs? If you’re uncomfortable with this appearing on the forum, then please add it to your profile by clicking “My eForum Settings” on the front page and then selecting “Personal Information”.
Any, where there is less than an excellent signal (home postcode can be found in my eForum settings).
7). How far you have to travel to regain service?
To wherever there is an H+, or at least a solid H, connection.
8). Do you get any error messages/tones if you’re having problems with calling/texting?
Can someone from Vodafone get back to me on this?
03-07-2012 11:17 AM
I do appreciate that this has been ongoing for some time.
I have chased this again with the investigating team, but do not have an update at this time.
ajpd and heatherburke - We've had your details previously and passed them on. When I chased I've just been asked if I can get a little more information from you to help further.
You've both given general postcode areas where you're affected, but can you confirm a specific full postcode for me of an affected location? This will enable our team to try on-site testing to further the investigation.
Also, can you confirm that, as ajpd posted above, you have to kill and restart the connection to regain service when this happens?
phillip_wong852 - After we couldn't get back to you last week I emailed you for the same details. If you can confirm these that will help immensely.
03-07-2012 11:26 AM
1. They will send me an SMS with instructions to disconnect from Vodafone, connect to another (?) network, pull battery and SIM. This will "guarantee" better reception... SMS has yet to arrive.
2. When I asked what I should do if this did not resolve the situation I was told to change to 2G! When I said that I didn't think this was an adequate resolution in 2012 for a phone/network capable of 3G I was met with disdain. Of note, I switched to 2G and re-ran Speedtest - download speed on a G connection was 41K (with phone in same position as 2.9meg on an H connection) - surely it should be better than that?
03-07-2012 12:38 PM
They must be able to tell us something after all this time and work
I don't understand why you are asking me for extra info
I was monitoring it in detail for your tech team Damien and at their request every time it did it emailed them the exact time every time there was a problem
I did this lots of tines and they replied and thanked me and said that they had
Sifted through my traffic and identified no network issues but a phone software problem
SURELY WHEN THEY WERE DOING THIS THEY COULD SEE WHICH CELL I WAS ON otherwise what was the point of doing it
If you want I can start this AGAIN with postcode.
LET Me KNOW
The manor arms problem I mentioned in my email to Damien is in SW16 6LQ
04-07-2012 03:09 PM
ajpd - I don't have access to the details discussed with Damien, so when asked by the team to get a few postcodes from people I focussed on those of you we were already working with to save starting from scratch again to help save time. Sorry if you've covered this already with Damien directly, and thanks for reconfirming. I've passed this on
big_kitch - Rather than switching to search for another network and back again, you can simply switch airplane mode on and off.
We cannot guarantee 3G in all locations, so there will be area where you would only be able to connect to 2G. The issue described in this thread is being investigated so we can get this resolved, so if you do generally have 3G available at affected locations any suggestions would be for temporary workarounds.
04-07-2012 03:59 PM
You and all of your colleagues who have stalled the members of this forum have all missed the point, or have chosen to ignore what people have been writing... This is not a new issue, and neither you or your colleagues have answered our request to comment on what has already been established from people performing research FOR YOU..
1.The problem is that we HAVE 3G connectivity. It doesnt do anything unless it can get to H or H+ signal
2. Downgrading to 2G or GPRS is unacceptable.
3. There problem is country wide, the members of this forum prove it.
4. The handsets themselves work;
To solve this;
Write some software which stops the phones stalling/freezing when an internet request is made whilst on 3G (regardless of H or H+ signal being available) - tell us how to install it.
Am I the only person who does not understand why this is taking so long? There is no more investigation needed!