11-05-2012 11:20 AM
Since updgrading to ICS using the Vodafone ROM via Kies, I've been having some issues with the stock Email app accessing my Corporate ActiveSync server. I frequently get messages saying "Update Security Settings" with an OK, or Cancel, and where pressing OK sometimes makes the problem go away (and Email syncs) and sometimes it doesn't....
A quick trawl of a fewfora (XDA Developers etc.) suggests this is a problem with Android 4.0.3 on a number of Samsung devices (Note, Tab etc.), so....
Vodafone moderator - are Vodafone planning to release 4.0.4 via Kies or OTA anytime soon?
12-05-2012 12:02 PM
Welcome to the Vodafone eForum from all of the team.
We have had reports about this issue from a couple of customers and it is indeed firmware related however, this usually happens when you are trying to setup the email account.
When you get the error message, do you get an error shown in the notification bar requesting for an additional password?
If not, the issue can also sometimes be caused by the setup of the corporate server and its security profile.
In regards to the new firmware, unfortunately we don’t have any updates on new firmware being released as the latest version is the current ICS update that you are running.
14-05-2012 04:20 PM
Having had similar problems with 4.0.3 after upgrading from 2.3.6 I found the following link provided me a solution.
In my case changing the message limit to 100KB from 'All' got my problem email account working.
04-07-2012 09:56 PM - edited 04-07-2012 09:57 PM
Just been release, well leaked, give couple of months when they officialy release to everyone
Build date: June 28
07-07-2012 06:21 PM
Well I think it's safe to say that there are pretty major issues with the stock email client on 4.0.3 for the Galaxy S2 - carrier is nothing to do with it.
Search the web, check any forum of your choice you will find hundreds of threads, many several pages long.
The basic issue seems to be an error retrieving email from exchange. It doesn't matter if you remove the account that was there before the upgarde an create afresh. You can try fiddling with the number of days to sync, or the size of the sync - headers only/100KB, eventually it stops again and you have to start playing. There are also possible issues if a received email has read receipt or a 0 byte byte body.
When you request a manual sync, after a few seconds you get a message near the bottom of the screen saying "Connect Error <account name>".
My Girlfriend has a company S2, it worked fine under Gingerbread, the ICS updates was applied, he company email hasn't updated for about a week, everyone still on Gingerbread are fine.
If I add her account to my Galaxy Note, also on ICS, everything is fine.
Is there some way we can make this an official issue and get Vodafone etc. to put pressure on Google for a fix and fast?
How do we put her phone back to Gingerbread until then, the official Vodafone Gingerbread that was on there before?
09-07-2012 10:02 AM
Thanks for sharing this information with the community. We'll continue to feed this information back to the software developers to help with future releases. Unfortunately, there isn't currently an official way to roll back to Gingerbread without voiding your warranty with Vodafone. If it's something you still wish to do, other eForum customers may be able to offer peer to peer advice.
09-07-2012 11:25 AM
So, just to recap...
An update to a working phone is made that results in the phone not working - lets face it, it would fail the trading standards test of fit for purpose now, as it no longer does part of what it was purchased for.
The solutions offered are:
1. wait for a possible fix sometime in the future
2. pay for a replacement tool to use email
3. invalidate the warranty by putting the phone back to where it was prior being mucked up
Just another analogy, if I took my car to the garage and they replaced the working steering with one that only worked on occasions, would I:
1. wait for a possible fix sometime in the future
2. pay someone else to fix the car
3. invalidate any guarantee on the parts/work done by fixing it myself
There would be no option but for the supplier (garage) to rectify the problem.
10-07-2012 09:38 AM
As long as you're using an official version of Gingerbread, your warranty with Samsung would still remain so you can still arrange repairs via the manufacturer Samsung, just not through Vodafone. Have you tried uninstalling the email account and reinstalling it again to the phone since the update at all? Can you also confirm the software version used on the phone via Settings, About and Software Version and list all of the details here?
As the handset is still functioning for all other aspects bar this one email account, it's still classed as fit for purpose. As previously mentioned, any repairs you'd prefer to approach Samsung with directly are still possible; we are only able to offer repairs in house on devices that haven't been rooted. Hope that helps clear things up a little.