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Occasional Poster
davemaggie
Posts: 4
Registered: ‎08-08-2011
Accepted Solution

Cannot connect to Kies anymore

Up until the other day (when My vodafone updated) I have been using Samsung Kies every day to sync my phone and PC, but following the latest update to My Vodafone my Kies will not connect - gives me the "Your devie is not supported under Kies 2.0"

 

Can anyone help with this?

 

I am using WIn 7, I have the .net framework, WM 12 etc

Message 1 of 14 (3,791 Views)
Professor IV
thesoupdragon
Posts: 4,255
Registered: ‎09-10-2010

Re: Cannot connect to Kies anymore

I had something similar the other day.

 

I uninstalled Kies and then ran Ccleaner to clear out the Registry.

 

Downloaded a fresh copy of Kies, installed it and it worked again.

 

Hopefully that will work for you too

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Message 2 of 14 (3,783 Views)
Occasional Poster
davemaggie
Posts: 4
Registered: ‎08-08-2011

Re: Cannot connect to Kies anymore

I will give that a try...fingers crossed

Message 3 of 14 (3,776 Views)
Occasional Poster
davemaggie
Posts: 4
Registered: ‎08-08-2011

Re: Cannot connect to Kies anymore

It looks like this is working now!

 

Thanks so much for that - I tried uninstalling and reinstalling before, but didn't use CCleaner - looks like that is the important step I missed...

 

Shame the Kies software seems so buggy..

 

Thanks again!

Message 4 of 14 (3,773 Views)
Professor IV
thesoupdragon
Posts: 4,255
Registered: ‎09-10-2010

Re: Cannot connect to Kies anymore

@davemaggie

 

So glad it worked for you!Thumbs up smiley.gif

 

Kies gets a bad rap, but sometimes it's down to other things that conflict. :smileywink:

 

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Message 5 of 14 (3,744 Views)
Scholar III
Northern-dj
Posts: 5,867
Registered: ‎23-10-2008

Re: Cannot connect to Kies anymore

CCleaner is a good program to have as it keeps your Registry clean 

What has happend is 

When you uninstall the program it carn't remove the registry entries this can be down to the security of the compuiter mainly as it needs to be done as a administrator 

some programs will remove there entrise on a restart 

When repairing computers for people a simple thing like cleaning the registry can bring computers back to life 

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Message 6 of 14 (3,728 Views)
Occasional Poster
JustMack
Posts: 3
Registered: ‎03-04-2012

Re: Cannot connect to Kies anymore

Hi, been a lurker for awhile but haven't ever eeded to register and post until now.

 

I have a similar problem with my Mac.


I'm on OSX 10.6.8 Snow Leopard, using Kies for Mac 1.3.0.12023_9 (the latest one I believe).

 

My SGS2 came with 2.3.5 so never needed to update it.

Baseband version: I9100BUK1

Kernel version: 2.6.35.7-I9100BUKJ3-CL647431root@DELL155#2

Build number: GINGERBREAD.BUKJ3

 

Tbh I haven't ever managed to connect to Kies, it always sticks onto "connecting" but never actually connects. I can connect it in USB mass storage no problem though.

Can anyone help? Is there a fix for Mac? 

Message 7 of 14 (3,555 Views)
Scholar III
Northern-dj
Posts: 5,867
Registered: ‎23-10-2008

Re: Cannot connect to Kies anymore

Mac is a tricy one but on your phone anable debugging

then plug in your phone

let the mac sort the drivers out

then uplug the phone

Turn debugging off, then turn the ohone off wait for it to vibrat onece then turn the phone back on

put the phone to samsung kies

Open kies up

then plug in the phone

Now the mack then should open a file view screen just like a usb drive

If this does not happen then there is a problem with the usb driver

you need to view your device manager and it should show in the list

with macs its a pain but if it shows unistall the phone wait then unplug the phone an plug it back in

Kies is still being polished for macs

the main thing is that the mac sees the phone in Kies mode if it doesn't kies will not see it

so that needs sorting first

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Message 8 of 14 (3,550 Views)
Occasional Poster
JustMack
Posts: 3
Registered: ‎03-04-2012

Re: Cannot connect to Kies anymore

Thanks Northern DJ, just tried the method but it didn't work! :smileysad: Maybe there'll be an update soon for Kies for Mac..

Message 9 of 14 (3,497 Views)
Scholar III
Northern-dj
Posts: 5,867
Registered: ‎23-10-2008

Re: Cannot connect to Kies anymore

That could be possible as PC users have had one and it was a strange one, some could not even up date 

I have herd that Apple did a update not so long ago and that may have caused a issue 

They are working alot on mac support as many iphone users made the switch to S2 phones 

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Message 10 of 14 (3,479 Views)
Professor IV
thesoupdragon
Posts: 4,255
Registered: ‎09-10-2010

Re: Cannot connect to Kies anymore

@JustMack

 

Lots of Mac Users are turning to Heimdall to flash new Roms to their Galaxy Phones.

 

I use Heimdall on my Linux Ubuntu Laptop and it works perfectly. You simply download the Firmware from sammobile.com and then extract it.

 

I'm not a Mac User so I can't help you with the install I'm afraid.

 

Heimdall

 

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Message 11 of 14 (3,475 Views)
Occasional Poster
JustMack
Posts: 3
Registered: ‎03-04-2012

Re: Cannot connect to Kies anymore

Thanks Soupdragon again, I'll have a look into Heimdall but doesn't using that void the warranty? I would rather not use third party software tbh =/
 

Just tried reinstalling the Kies for Mac, and still no luck. Disappointing considering ICS is out right now..

Message 12 of 14 (3,288 Views)
Professor IV
thesoupdragon
Posts: 4,255
Registered: ‎09-10-2010

Re: Cannot connect to Kies anymore

It's a re-working of Odin3, which is Official Software.

 

As long as you Flash Official Samsung Roms, you won't Void any Warranty.

 

I respect your opinion, it's just an alternative if all else fails.

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Message 13 of 14 (3,236 Views)
Occasional Poster
datagg
Posts: 10
Registered: ‎03-11-2008

Re: Cannot connect to Kies anymore

My s2 will only connect weth KIES if i take the sim card out.

Message 14 of 14 (1,914 Views)