Samsung Galaxy S Series

[pedalhead]

Hi, new customer here just getting to grips with the S2.  I've subscribed to the Vodafone Sat Nav service, & have just received an SMS from Vodafone specifying a link to follow to set up Sat Nav.  No prizes for guessing, the link doesn't work... http://live.vodafone.co.uk/zr/maps

Any thoughts on how I get this set up?  Cheers.

[madhatter2426]

For info you can register for free Telmap beta service which provides a free alternative. I have been using it for quite a while and its very good. I used it for my Blackberry and now my SGS2.

http://www.telmap.com/tmug

[pedalhead]

Thanks, will take a look. Obviously I'd also like to get the Vodafone Sat Nav working as I'm paying for it...

[Northern-dj]

I was not aware Vodafone  were doing a satnave for sndroid 

But why pay a subscription when CoPilot is a one off fee and thats it but google does a good job on most Navigation needs 

[JSK73]

I'm with Northern-DJ.

The Google Maps and Co-Pilot are OK and by the time you've spent £60.00 per year on Voda Sat Nav you could have bought one!

[pedalhead]

I wasn't aware of all the alternatives when I placed the order, and it's only costing £2.50 a month so I thought I'd take a punt on it! Have to agree that Google Maps Nav is quite decent for a freebie.

[dnairb001]

There is also another free satnav available to SGS2 users, not sure if it's available for the SGS. In Samsung apps look for an app called Waze. I've installed it and it seems ok, only used it a couple of times but I'm sure it's worth a look, espcially as it's free

[BMW_Mick]

I have the same problem, but having phoned 'customer support' I was first told that it was free (not £2.50) and passed to someone else to get it activated.  That worthy then told me that the Galaxy S2 DOESN'T SUPPORT SATELLITE NAVIGATION AT ALL.  As one of the reasons I got the S2 was because it has sat nav, I have to wonder why this person knew nothing about it. 

Has Vodafone 'farmed out' its support?  Or is it a simple lack of training?

Since I started the upgrade process on Nov 30, I have had more porblems than the previous 7 years.  I have to say I'm close to sending the phone back (the sat nav thing isn't the only problem I've had, but the only one with the phone, which is great) and going elsewhere.  Yes, the support has been that bad.  I've gone from highly satisfied to on th epoint of going elsewhere.  Maybe the future is bright.....

Oh, and I had Google maps on my last phone and it needed a data connection, which is way I went for the add on option.

[DaveCD]

Hi BMW_Mick

Thank you for your post and welcome to the eForum from myself and all of the team.

I am sorry you feel this way as Vodafone wish to WOW every customer regardless of how you communicate with Vodafone.

You can set up Sat Nav from our website, if you are experiencing difficulties please complete and reply to the emaIl I have sent to the address you registered wiith on here, once I have this I can take a look at your account to see if there are any obstacles.

I haver also sent an email to pedalhead.

Many Thanks

DaveCD

eForum  Team

[proxima]

In the previous problem I was involved with, the help from the guys (and gals?) on this forum was certainly what got the job done in the end.  With all due respect to the people I spoke to on the phone in support, and the online chat thing, they might as well not exist at all - they were literally worse than useless I'm afraid.  At various points I was told that the SGS2 doesn't have GPS (it does), that I need to reinstall Google Maps to get GPS working (you don't), that it won't work without a mobile signal (it does), that it's not their problem (it is), and various other nonsense.  

I'll certainly use this forum for any future support requests, as it seems to have techs who understand and are eventually able to help - even then, the flow of information could be improved.

[JSK73]

Dave, the phone isn't on the list of supported phones, is the S2 actually supported?

[Northern-dj]

DON NOT PUT THE TELMAP ON

If you look at the permissions its got spyware on or can be used to get your details !!!

Yes Google map does need a data connection but that is changing soon and you will be able to down load them

But you can get most mainstream sat nave other then Tom Tom on the phone 

Google and Copilot were rated the best CoPilot you down load the map and its a one off payment and that's it and the voice's are proper ones 

I'm checking the beta version as we speak 

I can agree with you on the Off shore support but were here and we fill in were they have no idea on I'm a Galaxy s user and believe me I have had it all 

I can not apologize for them, and will not the eforum team are heaps bettert and i hope they will take a look at this for you as it sound like you have been sold somthing that should not of been added

Now the only refrance i can find is 

http://www.vodafone.co.uk/personal/apps-and-downloads/travel/index.htm

If that is what youe supposed to have 

But if its sat Nav CoPilot at £22.49 is probs the best app you will buy oh don't get the premium version is a bit complicated 

[DaveCD]

Hi JSK73

Thank you for bringing this to my attention.

All of the information I have indicates this is supported for this device, however I have contacted our support teams and once I can get a definitive answer I will post back.

In the meantime if you have this on your account and unable to take advantage of this please reply to the email I have sent to your address and I will take a look at your account to see if there is anything I can do from this end.

Many Thanks

DaveCD

eForum Team

[DaveCD]

Hi JSK73

Thank you for bringing this to my attention.

Unfortunately I do not have a device to replicate this on in the office at this moment in time, everything I have indicates this is supported on the device, however I have emailed our support teams so that I can get a definitive answer on this and I will post it back here.

In the meantime if you are currently paying for this service and not receiving the benefits please complete and reply to the email I have sent to the address you have registered on here and I will take a look at your account from this end.

Many Thanks

DaveCD

eForum Team

[Kit2012]

Hello, Is there a resolution to this problem? I have just upgraded to the Galaxy S 2. As part of the upgrade process the online checkout recommended the Sat Nav subscription, but, just like the first post above, the link that was sent does not work. If I navigate manually to the installation page it says my handset is not compatible. Is the Galaxy S 2 compatible with the Vodafone Sat Nav service? If it is, how do I get it working? If not, why is it being sold with the phone? Thanks for any help in advance. Kit 2012

[DaveCD]

Hi Kit2012

Thank you for your post and your patience.

I have sent you a Private Message so we can take a look at your account and see if there is anything we can do from here.

You can find your PM inbox here.

Hope to hear from you soon.

Many Thanks

DaveCD

eForum Team