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Established Poster
francot
Posts: 56
Registered: ‎15-10-2009

Galaxy S2 eating up internet data - need help in deleting AP Mobile

My Galaxy S2 has been eating data allowance at a rate of knots over the past few months and the people I have spoken to at VF ( yep, not help) Problem I am having there is this AP Mobile app resides somewhere on the phone and this is eating up all of my data allowance. I have tried to delete it, Stop it but I can't it does state 'installed on device (default)' SO my question is how can I delete AP Mobile!!! Any takers on this? Thanks
Message 1 of 14 (7,131 Views)
Professor IV
thesoupdragon
Posts: 4,255
Registered: ‎09-10-2010

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

Kudos Bar2.jpg

Hi francot

 

You cannot delete the App, AP Mobile. This is indeed integrated into the system.

 

What you can do however is control whether it receives Data or Not.

 

I am doing this from memory so forgive me if I get things slightly wrong.

 

Tap on the AP Mobile Widget on your Home screen, for example the weather info widget.

You now have on your screen the weather forecast.

 

Tap on Menu > Settings > and set Auto refresh to None.

 

You may have to do this for the News section as well...?

 

As I said this is from Memory so I may have missed something but setting Refresh to None is what you need to do!

 

Hope this helps!

TSD

Wink.gif

 

 

sig_new.png
Message 2 of 14 (7,109 Views)
Established Poster
francot
Posts: 56
Registered: ‎15-10-2009

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

:smileyvery-happy:

Found the issue with the AP Mobile app which is installed on my phone.

I had all roaming data switched off, packet data switched off and background data also switch off.

So when I had the packet data on the internet data was eating away. I checked on other forums and found Onavo app.

When installed and running with packet data active Onavo was showing the AP Mobile was being used in the background and racking up megabyte like no tomorrow.

 

Phone Samsungs after 25 mins on the phone they said this AP Mobile was a 3 party app!!  They talk me thourhg add the app on the main screen then go into the setting and set to never check
With the Onavo app I managed to set the AP Mobile app t pony use the WI-FI!

 

Vodafone over to you to tell me how to delete all these unwanted apps in my phone permanently I’m fed up of having apps on my phone that are installed by default which I cannot delete.

Your Vodafone 360 is being retired end of the year, still got a stupid icon on there for it.

 

VODAFONE – I would like you lot to explain and fix the above problem as soon as possible

Message 3 of 14 (7,036 Views)
Established Poster
francot
Posts: 56
Registered: ‎15-10-2009

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

How nice to see Vodafone member of staff replying to my post (NOT) about an App that is killing my internet usage and all I would like to know is how to delete a pre-installed apps that on the handset that I DO NOT WANT?
Message 4 of 14 (6,977 Views)
Moderator (Retired)
George
Posts: 6,455
Registered: ‎15-09-2009

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

Hi francot,

 

The AP Mobile app isn't something that we've added to the phone, as far as I'm aware it's included on all versions of the Galaxy S2 (a quick search shows it's on some other UK network's customisations too). As such, there's nothing further I can advise here as you've already stopped the app from using your mobile internet connection.

 

Kind Regards,

 

George.

Message 5 of 14 (6,966 Views)
Scholar III
Northern-dj
Posts: 5,867
Registered: ‎23-10-2008

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

I found this on XDA

http://forum.xda-developers.com/showthread.php?t=1098206

The app seams to be on all Network phones

O2 users have that same problem, And its also on the Galaxy Note

With Networks putting Limits on data a app on the phone that you have no control over that is draining your 3G then that not on

I can confirm tho that its not on the XEU Firmware .... Intreatsing

Could this be a Dirty trick  that all Networks are useing so we use up all our data .... I hope not 

So with out de Branding the only option to remove this is to root the device, then you go into All applications and you get the option to remove this then if you do not want to stay rooted just remove the root 

This app is Yeat another Junkware that all networks put on and it needs stamping out 

VF Banner
Message 6 of 14 (6,964 Views)
Established Poster
francot
Posts: 56
Registered: ‎15-10-2009

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

Usual for Vodafone how it seems never to help the users.
As this is a known problem force Samsung to remove it!
Oops forgot they want to have apps like this so we end up paying more!
Lucky i have a few share the only way to get anything out of Vodafone...
Message 7 of 14 (6,952 Views)
Established Poster
francot
Posts: 56
Registered: ‎15-10-2009

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

Hey Northern-dj
Thanks for your reply and the link was a good read!
Shame no one wants to help from Vodafone and Samsung..
Message 8 of 14 (6,952 Views)
Established Poster
francot
Posts: 56
Registered: ‎15-10-2009

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

Below is the respone sfrom Samsung :smileysurprised:

Please quote your customer reference number when contacting Samsung.
Thank you for contacting Samsung.
In response to your query, please be advised that it could be simply a setting on your phone that we can change to stop this issue from occuring. On the handset, go to
Applications->Settings->Application->Samsung Apps->within this setting
change this to either Wifi Only or Never, this will ensure that the
handset is only updating itself when on a Wifi Connection or Never if
you so choose.
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.


 

Typical ! :smileyvery-happy:

 

Message 9 of 14 (6,867 Views)
Scholar III
Northern-dj
Posts: 5,867
Registered: ‎23-10-2008

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

It is On Other Network Phones But is not on none branded XEU it comes under the Junkwere section with the unistall grayed out the Galaxy s had this on branded orange phones and after i debranded it vanished

This is why your getting the same from both sides

and as its a UK phone this app is about as much use as a Plast frying pan

What happend to Vodafone Testing and removing stuff that will not work

REMOVE THIS ITS FOR THE USA MARKET ONLY!!!!!!

Lets hope in further updates they will remove this, after all its free to download if anyone wants it of the market

VF Banner
Message 10 of 14 (6,850 Views)
Established Poster
goangeek
Posts: 35
Registered: ‎04-07-2011

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

Menu > Settings > Applications > Manage Applications > All Tab > AP Mobile and clear defaults, cache , data and force stop.

You can do this to most apps you don't want to launch on default and best to not use them at all.

:smileyvery-happy:
Message 11 of 14 (6,685 Views)
Scholar III
Northern-dj
Posts: 5,867
Registered: ‎23-10-2008

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile


goangeek wrote:
Menu > Settings > Applications > Manage Applications > All Tab > AP Mobile and clear defaults, cache , data and force stop.

You can do this to most apps you don't want to launch on default and best to not use them at all.

:smileyvery-happy:


This will only stop the App on a Temp basis and has been tried if you turn the phone off and back on the app starts again and is also in the start up 

With our rooting the only option is to freeze the app but that is another app that is needed.

But this only effects Network Firmware and not Unbranded phones 

VF Banner
Message 12 of 14 (6,664 Views)
First Poster
Crazybass
Posts: 1
Registered: ‎11-04-2012

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

I had a lengthy call with Vodafone about this app, who denied it was them. So I spoke to Samsung, who said it wasn't them or Google and it was added by Vodafone. It is not part of Samsungs stock apps, I have this in an email.

 

I agree that this app seems to be a way for the networks to bleed the data usage. Mine peaks when it's on mobile data, when on wi-fi it barley uses anything. As Vodafone to be in such denial about this, I am raising the matter with Trading standards and Watchdog. I suggest you all email Watchdog, and this will get airtime.

 

Just to clarify the issue; this app was default installed by Vodafone, even when not in use (on any screen) and with it set to not refresh, it still downloads data. It seems to use more data when connected to mobile data, as opposed to wi-fi.

 

So come on Vodafone, what do you have to say about this blatent use of an app that cannot be uninstalled, cannot be stopped and uses a ridiculous amount of data? More lies no doubt.

 

It really doesn't seem like you're trying to rip your customers of at all, not at all...

Message 13 of 14 (5,256 Views)
Contributor IV
SimonWilding
Posts: 182
Registered: ‎17-02-2010

Re: Galaxy S2 eating up internet data - need help in deleting AP Mobile

How much data does this app use anyway? When I got my S2 in December I heard about this problem and I went to the app, hit settings and changed refresh to none, as suggested above, I also unticked the 'background data' setting in accounts and sync so that apps cannot send and receive at any time and I've not noticed any issues with excessive usage.

 

I have wifi at home but when I am at work on 3G and haven't used my phone for 8 hours the 3G Watchdog counter doesn't move a jot (belive me, when I got the phone I was paranoid about data usage!). I use my 3G quite a lot when commuting to and from work and am out and about and rarely exceed 50-60% of my 500MB allowance.

Samsung Galaxy SII (white), Android Version - 4.1.2
Build - JZO54K.I9100XWLSD, Baseband - I9100BULS1
Kernel - 3.0.31-889555dpi@DELL228 #3 SMP PREEMPT Thu Jan 31 14:48:54 KST 2013
Apex Launcher. Dolphin browser. GO SMS Pro messaging
Message 14 of 14 (5,245 Views)