Samsung Galaxy S Series

[maiders]

Hi guys.  Not sure if anyone can help.  Had my S2 about 2 months.  Last night as usual I put it onto charge.  Heard my email alert go off so picked it up to check my email...phone was off.  Strange..then when I tried to turn it on it won't turn on.  Makes a few random noises, or the menu and back buttons light up.  Tried leaving the battery out over night, nothing.  Thought it might be the screen, so rang from another phone and it was switched off.  Tried the battery from my girlfriends S2, still didn't work.  Does anyone know what I can do?  Thanks

[ZoeandKev]

have you tried plugging it into your computer...Samsung Kies is downloadable from the net, and can connect to your phone and do software updates etc...either that or it needs a hardware reset...but you will loose everything on your phone..had this with my sons Samsung Galaxy Europa i got him for christmas....did a reset and it was fine afterwards...

[thesoupdragon]

First thing to try is re-starting from Recovery Mode.

1. Pull battery out, wait 30 seconds and replace. (makes sure phone is actually off)

2. Press Volume up + Home + Power buttons at the same time for approx 10 seconds.

3. When the white Galaxy SII logo appears, let go of the buttons.

4. In Recovery menu select "restart device" or similar wording. (scroll up and down using vol buttons, select using Home button)

If that does not work, then enter Recovery again and select Factory Reset.

[maiders]

Thanks for the suggestions. Had already tried these to no avail. Looks like it's dead.

[thesoupdragon]

can you get into recovery mode or it just wont do anything?

[maiders]

Won't do anything.  The back and menu "buttons" will light up now and again, and it's also made a few noises!  But it won't do anything.  Tried ringing it, thinking it may be just the screen, but the phone goes to voicemail.  So it is off.  Going to take it into the vodafone shop at lunch time.

[Tom]

Hi maiders, looks like we need to get your phone repaired! All the info you need is here: http://forum.vodafone.co.uk/t5/About-the-Community-and-Latest/Frequently-asked-questions/m-p/584881#...

Thanks,

Tom

[Northern-dj]

If you carn't get into recovery it does sound like the screen Most Sevice centres keep the screen in stock and this would be under warrenty but it does take some fixing.

Now one point is it could also be the main pcu they can also check this.

[maiders]

Well it doesn't sound good!  Well it's been treated like a new born baby, so very surprised by it's sudden failure.  Hopefully it will be better soon! Have taken it into the shop, so will wait to hear back.  Thanks everyone for your comments.  Hopefully I'll post back next week saying all is well!

[maiders]

Can't believe this.  Vodafone saying it's water damaged and they want to charge me £100 to fix it!!  It's never seen water!  It's 2 months old and been kept in pristine condition.  How do I go about appealing this?  Been a customer for over 10 years and never sent a phone back for repair.  Been sold a dodgy phone and now I am expected to pay for it.

[thesoupdragon]

Your only other option is to take it to a Samsung Service Centre. Don't mention the Vodafone rejection for Water/Moisture Damage.

If you don't have a Samsung place near you, it may be possible to haggle the repair cost down with Vodafone.

I have had this myself, and it is VERY annoying but remember that the Staff are not at fault, it's a Company policy!

Just be polite and ask if there is anything they can do to help you with the repair cost? You might be surprised!

[Northern-dj]

If the service centre also see that the sticker in the phone is showing water damage they will check further to see if it has been

They have a fixed price many of £40

But as soup said at first say nothing and see what they come up with