15-01-2012 10:09 AM
Hi guys. Not sure if anyone can help. Had my S2 about 2 months. Last night as usual I put it onto charge. Heard my email alert go off so picked it up to check my email...phone was off. Strange..then when I tried to turn it on it won't turn on. Makes a few random noises, or the menu and back buttons light up. Tried leaving the battery out over night, nothing. Thought it might be the screen, so rang from another phone and it was switched off. Tried the battery from my girlfriends S2, still didn't work. Does anyone know what I can do? Thanks
15-01-2012 10:19 AM
15-01-2012 02:17 PM
First thing to try is re-starting from Recovery Mode.
1. Pull battery out, wait 30 seconds and replace. (makes sure phone is actually off)
2. Press Volume up + Home + Power buttons at the same time for approx 10 seconds.
3. When the white Galaxy SII logo appears, let go of the buttons.
4. In Recovery menu select "restart device" or similar wording. (scroll up and down using vol buttons, select using Home button)
If that does not work, then enter Recovery again and select Factory Reset.
16-01-2012 10:08 AM
Won't do anything. The back and menu "buttons" will light up now and again, and it's also made a few noises! But it won't do anything. Tried ringing it, thinking it may be just the screen, but the phone goes to voicemail. So it is off. Going to take it into the vodafone shop at lunch time.
17-01-2012 02:04 PM
17-01-2012 08:16 PM
18-01-2012 03:21 PM
Well it doesn't sound good! Well it's been treated like a new born baby, so very surprised by it's sudden failure. Hopefully it will be better soon! Have taken it into the shop, so will wait to hear back. Thanks everyone for your comments. Hopefully I'll post back next week saying all is well!
19-01-2012 10:26 AM
Can't believe this. Vodafone saying it's water damaged and they want to charge me £100 to fix it!! It's never seen water! It's 2 months old and been kept in pristine condition. How do I go about appealing this? Been a customer for over 10 years and never sent a phone back for repair. Been sold a dodgy phone and now I am expected to pay for it.
19-01-2012 05:19 PM
Your only other option is to take it to a Samsung Service Centre. Don't mention the Vodafone rejection for Water/Moisture Damage.
If you don't have a Samsung place near you, it may be possible to haggle the repair cost down with Vodafone.
I have had this myself, and it is VERY annoying but remember that the Staff are not at fault, it's a Company policy!
Just be polite and ask if there is anything they can do to help you with the repair cost? You might be surprised!
19-01-2012 10:15 PM