There's no reason why this would be an ongoing issue, but obviously I can't say what will happen in the future so there's always a small possibility.
When booking your repairs, please make it clear to the adviser that it needs to be noted that the software needs updating to the latest version due to the incorrect software being on the handset at the moment. If there's any difficulty, bookmark this post in your phone and show it to them, or get them to drop me an email at tom.rushton@vodafone.com
Tom
Firstly thanks for the support Tom, it's nice to have a helpful member of the community paying an interest - keep up the good work!
I really think that sending the phone back for this reason is poor. I have already sent this handset back twice before, the first apparently got 'tested' and sent back with no fault found, I re-sent it back (taking a couple of weeks to do) as it was still faulty where they admitted there was an issue with the screen so replaced that.
Am I going to be re-embursed some credit whilst I am unable to use the phone as it spends more time in transit than my hand?
Deadgonz wrote:Tom
A quick question regarding this and your response - what firmware version would be put on our phones if we were to return them as described?
It just seems a little odd that the people reporting this issue are not all on the same firmware, leaving the 'return to Vodafone' option looking a bit more like a 'we've got no idea what the problem is, let's just give this a try' option.
Personally I will not be sending my phone off anywhere as apart from the Kies issue it's functioning fine (on version 2.3.5), however I'll be a lot more concerned if this issue prevents my phone upgrading to ICS when that is officially released. If that were the case I will not only require a guaranteed fix from vodafone, but also a replacement phone to be provided whilst mine is sent away to fix a problem that has seemingly been caused by faulty firmware released by Vodafone.
Gonz.
This is effecting people on 2.3.3 only if your on 2.3.5 then your one of the lucky ones and your phone is fine
and your version of kies should say you have the most uptodate firmware
Its going to take a bit for Vodafone to look into this
the only thing in comom is that there stuck on 2.3.3 and can not update at all
There has been some confussion on getting the right info out eg what firmware is on the phone But Tom has got that now
and all we can say at the moment is they will sort it, they did with the GPS
Still any one stuck on 2.3.3 that can not update please post with your firmware detals and you will be added to the list
Now only if this effects you we don't want this post going off on a tangent
I don't no why as this is for people who can connect to kies but its not allowing them to upgrade
Not connecting to Kies is a different problem
This can be a driver problem, Or not haveing .Net 4 installed on your PC
First thing to try is to put your phone into USB Mass storage mode first and see if it see's the phone
Then put your phone back in to kies mode do not plug in yet
Now open kies up wait till it fully opens now plug your phone in, now if windows see's the phone a drive will open this proves that windows see's the phone
If the drive does not open this needs to be sorted of kies will not see it
To fix this you need to open device manager in control panel
On opening look for yellow "!" now what your looking for is connected MTP in external devices now it might show ok and the name of your phone but the driver might be corupt
To fix right clik and uninstall then click actions and do a scan for changes and it will re install the phone
Now kies should see the phone and if all goes to plan your number will show
I must point out the above is not a fix for the 2,3,3 people on here that can not update, but as a fix for people who can not connect to kies
Tom go stand in the naughty corner !!!!
Right if you have 2.3.4 then your phone is XEU or from car phone warehouse
Now I have two SGS 2 Both XEU on my companies contract now I have just contacted them and both are saying that they have the latest firmware on But and here is the BUT !!! It was saying that there was a update for Kies
I have told them no
There is nothing on the Samsung mobile site to say that Kies does not support the Galaxy s2 so it sounds like Kies could be part of the problem
and seems to be the only thing that every one has in common other then the OTA Bit
I would of thought that if Samsung were going to stop using Kies they would of said somthing
somthing need to be sorted on how these phones are upgraded
Hopefully Vodafone will get to the bottom of this
It seems like Kies has got problems again my locaol service centre have had alot of problems with updating on other devices since the last update so i have told him that its effecting the s2 as well
so any one with kies and it says there is a update for kies then don't keep your old version
If i'm right on this its a big clanger for samsung and it need people to complain on facebook and by phone but be carful as there tecnical is off shore and there not that good the more people complain then they might do somthing
What options
Well people need to no if they send there phone back it will come back updated from Vodafone
Or wait till kies is sorted
Or Get samsung service centre were most have a pc light a internet cafe and you can update your phone there and then oh they don't use kies and they have staff on hand to help or you can leave it with them.
Or Vodafone can Kick Samsung up the ......... To get this sorted
