Samsung Galaxy S Series

[Woppy]

Hi All,

I sent my S2 off to the Samsung service centre to get repaired due to the constant echo issue during calls.

Now according to Royal Mail they signed for my phone at the beginning of this week.

I have been trying to follow the progress of my repair online, as I was instructed I could do, but all it ever says is "pending" 

Is this normal for them? How long do these repairs usual take?

Take care,

Keith

[Northern-dj]

It depends how you did this if Samsung Tecnical sorted this then it goes direct to there secound tier service

Now the online tracking can be glitchy now you can ring the UK customer service to ask them to look into this

To do this go Via the apps team and ask them to transfer you

If it says pending they have the phone at least

Most repair on adverage take five days they do a 24hr soak test

when sending a phone back its better to take it or send it to your loacal service centre so they can chase up any further problems

If the address was London or Glassgow then it is at a secound tier

When mine was there it did show pending for two days before it showed with Eng.

[Woppy]

Hi Buddy,

The phone got sent to Regenersis (Glasgow) Limited, is this there second tier then?

I booked the phone in online via the Samsung support website and then sent the phone off Royal Mail Special Delivery

I will give it a bit longer and see if the status changes over the next few days.

Take care,

Keith

[Northern-dj]

yes that is there secound tier if you google them you should be able to contact them direct

Mine went to london but that was who my first tier use

But give them a ring it may just be the eng has just not updated the system or its just waiting

[Woppy]

Hi Buddy,

Have just checked the status and in now says "delivery in progress".

I am assuming this means they have fixed my S2 and it is on its way back to me?

Take care,

Keith

[Northern-dj]

LOL and they missed the Eng bit 

yes it does mean they have fixed it 

It should be sent out to day so it probs be with you Monday 

Unless it comes in the morning 

When you get the phone back could you please do a report on your experiance with samsung as this will help others 

[Woppy]

Got my S2 back today and it appears to be fixed, called my wife and she said I sounded clear and there was no echo this time.

The phone came back in a right state though, absolutely filthy so not to impressed with that.

I noticed on the service card it said that they had updated to latest software version but a quick check on my phone led to disappointment, no ICS

[Northern-dj]

It should be in a state you could complain about that to the company or to samssung 

I would there supposed to have standards 

as for ICS that is a gray area at the moment Samsung service centres ar not updating yet But Carphone warhouse are with there own 

it is due out but the main thing is its up and working 

still seems better then what Vodafone customers get.

[Woppy]

I was reading the CPW saga in the thread about ICS and to be honest I don't believe a word of it.

I am even more annoyed about the state of my S2 now, I have just noticed a scratch in the bezel just above the charging port 

[Northern-dj]

Have you still got your ref number is so give Samsungs customer service a ring

To get to them select the apps section and ask them to transfer you

they will then handle this on your behalf

was there any damage on the pacaging if so ring the service centre up

was it well packed when they sent it back ??

Not all service centres are like this ..

I'm with you on the CPW as well