21-06-2011 04:07 PM
I've just upgraded my HTC Desire HD to an S2 on our corporate contract. Our exchange system applies various security policies when a mobile device is connected. My HTC worked great, but the S2 does not. When I put in my details, I get prompted to apply the server's security policies, afterwhich I'm told my device requires a reboot. The device then hangs at the glowing S2 logo and then requires a factory erase and reset to get booted again. I'm running the latest KE5 Vodafone firmware. My own reading suggests this is something to do with the device encryption policy that is being applied, and other users have reported the same issue. Can anyone from Vodafone comment?
22-06-2011 01:18 AM
This is a tricky one Hence why you have not had alot of replys
The problem you have has two bits to it
1. The firmware
2. The security
Now as both phones are Android then we can for the moment rule that out.
The boot loop on the logo is because Ms Exchange has changed the security protocall over and is looking for a Admin user now you can try setting up a admin user then repeat what you did it will find then a Admin profile and should set things up in theory !!!!
Now are you trying to do a VPN set up Or Just Email ?
And have you checked the settings on the HTC and compared them with the G2?
22-06-2011 09:33 AM
Thanks Northern DJ.
The HTC was a bit smarter, all I had to do was enter my email address and password and it autoconfigured. However the S2 is configured manually with the same settings. I've used an application called "Touchdown" to get my email on the S2, but it's somewhat clunky by comparison and costs $20 if I want to keep using it.
I'm only configuring email, no VPN.
How would I configure an admin user on the S2?
22-06-2011 11:59 AM
If your not doing a VPN then there is no need to set up a Admin or user account.
Now as its email i am concerned as to what is getting put on your phone ?
I have only used manual setup!! Now mine is a SGS but i have just had a S2 on Loan and that worked on the companys server now that uses SSL Certificates but when its finished setting up does not need a reboot ummmmm
I will have a word with my Network chap he knows alot about MS exchange bit confusing this