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Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011
Accepted Solution

SGS2 Going Crazy....

Ok so I've had the SGS2 a few months now and love it, but today it seems to have gone crazy....

 

Initially, the Vlingo Voice Assistant Screen comes up of it's own accord (whilst my phone is sitting on my desk doing nothing) so I exit and it comes back! I don't use the Voice Assistant so ended up uninstalling Vlingo, thinking that would solve the problem.

 

How wrong I was! Now, the clock opens by itself and it goes into 'MTP Mode' and the battery symbol indicates the phone is charging, even when it's not!

 

This is really draining my battery as well as my patience,

 

Can anyone help?

 

Thanks

 

Adam Marriott

Message 1 of 30 (3,289 Views)
Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

Message 2 of 30 (3,234 Views)
Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

It does seem to be a hardware issue with the USB port rather than a software one...
Message 3 of 30 (3,230 Views)
Professor IV
thesoupdragon
Posts: 4,246
Registered: ‎09-10-2010

Re: SGS2 Going Crazy....

Have you tried a HARD Factory Reset?

 

In the Dialer type *2767*3855# this will restore the Firmware's Default settings and also wipe the whole phone, so backup first!

 

If the problem still persists then you will need to arrange a Warranty Repair.

Wink.gif

 

 

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Message 4 of 30 (3,226 Views)
Mentor III
_365_
Posts: 669
Registered: ‎24-08-2011

Re: SGS2 Going Crazy....

mine did this a few weeks ago (on here somewhere)...i updated the software to newest version and its been fine ever since...i also saw the posts elsewhere and gave my usb port a quick blow...removing what seemed like a whole pocketfull of fluff (not sure which fixed it, but one did)

Message 5 of 30 (3,224 Views)
Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

Hi Soup Dragon,

 

I've done the one where youturn off then hold volume up, home and and power on, scroll down to factory reset - is this the same?

 

Thanks

Message 6 of 30 (3,222 Views)
Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

Hi 365,

 

There is no software upgrade available?

 

Thanks

Message 7 of 30 (3,219 Views)
Professor IV
thesoupdragon
Posts: 4,246
Registered: ‎09-10-2010

Re: SGS2 Going Crazy....

[ Edited ]

@ACJMY2K10

 

Hi, 

 

No that is a SOFT Reset, as it does not wipe the internal SDcard. Whereas the Dialer technique does a FULL Hard Reset.

 

I cannot guarantee that it will rectify your problem, but it will be the first thing a repair centre will do and then send it back to you.

So by doing this you can rule out Firmware, and move on to possible Hardware issues!

 

just saw _365_'s suggestion, give that a try as well.

 

We can guide you through flashing Firmware if needed.

 

Wink.gif

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Message 8 of 30 (3,215 Views)
Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

Right cheers, will try this whejn I get in tonight. I've just used a can of compressed air to flush out the USB port, but nothing visible came out (that's not to say there weren't microscopic bits of crap in there of course)

 

Will let you know how I get on, thanks for the help so far :smileyhappy:

Message 9 of 30 (3,212 Views)
Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

Right have done the hard reset, my on booting back up and trying to sign in to my google account - it says it is not recognised (which is rubbish as I am signed into it on my laptop) So I turn off the phone, at which point it goes onto a screen which has a big picture of the android symbol and says:
FACTORY MODE (In red letters at the top left of the screen)
PRODUCT NAME: GT-I9100
CUSTOM BINARY DOWNLOAD: NO
CURRENT BINARY: SAMSUNG OFFICIAL

Then under the Android symbol it says Downloading....
Do Not Turn Off Target!!

It has been sat on this for over an hour now....

I am beyond fuming!
Message 10 of 30 (3,199 Views)
Professor IV
thesoupdragon
Posts: 4,246
Registered: ‎09-10-2010

Re: SGS2 Going Crazy....

You are just in download mode... Don't Panic!

 

Take the Battery out, wait 10 seconds and replace it.

 

Now restart the phone.

 

I don't know why it went into download mode on it's own?

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Message 11 of 30 (3,197 Views)
Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

Ok so finally got it to turn back on, phone is completely wiped but it STILL starts vlingo without my permission...

Can a mod message me re getting this fixed under warranty.
Message 12 of 30 (3,190 Views)
Scholar III
Northern-dj
Posts: 5,858
Registered: ‎23-10-2008

Re: SGS2 Going Crazy....

You have a faster option that is to take it to your nearest Samsung service centre

Max five days Turn around and all under warrenty

This is deff a firmware issue  

VF Banner
Message 13 of 30 (3,171 Views)
Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

Hmmm might try that instead then. Happily it seems to be ok now (strangely) when I turned it back on after the hard reset vlingo came up twice so I exited it, closed all tasks in the task manager and cleared processes from the RAM and *fingers crossed* it's not gone mental for a couple hours.....

 

Will see how it is over the weekend then if it buggers up again I'll go to the Samsung Centre.

 

Thanks for your help guys :smileyhappy:

Message 14 of 30 (3,165 Views)
Scholar III
Northern-dj
Posts: 5,858
Registered: ‎23-10-2008

Re: SGS2 Going Crazy....

I have never none vlingo to run first on startup very strange

Glad its ok at the moment

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Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

Ok so it did it overnight also, it was plugged in and i wake up to find the battery on 18%. I'll take it to a samsung repair centre today, do i need to take anything (i don`t have a receipt per se as i upgraded online)
Message 16 of 30 (3,141 Views)
Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

Right, i've been on the samsung website and it says my nearest service centre is a car phone warehouse shop? Sounds a bit odd... I'm in manchester? If i take to a vf shop will i get a courtesy phone?
Message 17 of 30 (3,136 Views)
Contributor II
madhatter2426
Posts: 327
Registered: ‎05-09-2009

Re: SGS2 Going Crazy....

Only if you took out the vf insurance. plus it will be a basic phone.
Message 18 of 30 (3,132 Views)
Scholar III
Northern-dj
Posts: 5,858
Registered: ‎23-10-2008

Re: SGS2 Going Crazy....

No if you look again Carphone warehouse shows up as there dealers look for another if your struggling 

Angel Mobile in bradford will take a look but you will have to send it to them or take a drive down the M62 

I spoke to them this morning on another matter, he said it does need the firmware re flashing and a re partion 

But there is one in Manchester 

Make sure in the drop down you pick service centre and not dealers it should offer you four or five

Even if you have to post to a service centre there much faster at repairing one high ranking memeber sent his phone in after he completely bricked it with a custom rom and was repaired under warrenty 

as stated if you have insurance you will get a basic phone 

But if the phone has been damaged dropped or they find any damage they Charge £100 for the repair 

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Message 19 of 30 (3,126 Views)
Scout II
ACJMY2K10
Posts: 36
Registered: ‎13-01-2011

Re: SGS2 Going Crazy....

Thanks Northern dj, went into town today and into CPW they didn't know what I was on about so ended up just going into VF shop and sending it off....

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