05-03-2013 05:28 PM
have a Samsung Galaxy S2 on Vodaphone pay monthly contract.
This morning when I pick up my phone I discover it is on 'Emergency Calls only'. Turning off and on, I get asked for 'Enter Network Lock Control Key' but I don't know what this is.
Phoned Vodaphone and they got me to put the sim in another phone (an old Nokia 6300 non-smartphone) and it is working fine.
I put an old working PAYG sim into the SGS2 and it also is working but if I put the original Vodaphone sim into the SGS2 I still get 'Enter Network Lock Control Key'
I can't figure out what the problem is? Is it the phone or the sim?
05-03-2013 07:20 PM
05-03-2013 07:26 PM
Since I posted earlier, I have tracked down a Vodaphone PAYG that I was going to use last year but didn't, I put it in and am again being asked to 'Enter Network Lock Control Key'
The phone does 'appear' to be locked to someone other than Vodaphone but it isn't
05-03-2013 07:48 PM
06-03-2013 03:18 PM
Can you confirm if the old working PAYG SIM was on Vodafone or a different network?
I'd recommend getting a replacement SIM card for your contract, the quickest way would be from your local Vodafone Store or you can call 191 and we'll send one out in the post to you
Getting to know the team - Tech Team - As an eForum Tech Team member, I can answer any Vodafone related non-account specific questions. As we're a public forum, I can't reply to private messages.
06-03-2013 03:22 PM
Thanks for that
I took the phone to a Vodaphone shop at lunchtime and as it is under warranty they have sent it away for repair. Vodaphone simms don't work in it, they require an unlock key but unlock keys don't work. Other sims (O2) do work. There does indeed appear to be a fault with the phone