25-05-2012 02:02 PM
I have just received my Samsung Galaxy S2 back from the repair centre. The Charging port was repaired and I now no longer receive "Charging Paused" messages.
However after about 2 hours of the phone sitting on my desk after a full charge the batter life was displaying about 20% left.
Opened up the phone to find a battery that most definitely is not mine - instead its some beaten up thing that seems loose in the battery bay.
I take it I will be able to obtain a brand new battery by calling Vodafone?
25-05-2012 02:35 PM
My only experience with repairs of mobile phones has been with HTC directly on one occasion for my HTC Desire HD. That too was a Voidafone contract phone.
When I had to send the phone to them, they asked me to remove the back cover, battery and sd card, factory reset the phone and only send the phone to them.
So when the phone came back I was 100% sure that I had my own battery and SD card, because they never left me in the first place.
Maybe this should be standard procedure.
25-05-2012 02:53 PM
Haha yeah difficult to prove indeed.
You can blatanty tell though that this battery has been flung about a test bench for months : )
Vodafone store girl says I shoul dbe able to get a replacement. We will see...
25-05-2012 02:58 PM
25-05-2012 08:37 PM
Let us know how you get on please. If you get poor customer service please add to my thread WATER DAMAGE SCAM and if you read this thread you will see it is more about the level of customer service you get once you have a problem.
26-05-2012 12:09 PM
Hi there Nevbaws,
Thanks for your post.
The standard procedure is to send only the phone back. As has been clarified already, the 'loose' items shouldn't have been returned.
I'm afraid we don't stock accessories so the battery will need to be purchased. We can, of course, look at reimbursing the cost of the purchase though.