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Scout I
PattyBling
Posts: 5
Registered: ‎18-04-2012
Accepted Solution

Updated firmware now my mobile networking won't work!

HI, 

I updated my firmware this morning and so far I have had nothing but trouble!

Most I have been able to sort out on my own, but this one I can't work out!

My mobile networking has stopped working!

I have been into settings, mobile networks and checked packet data and data roaming are allowed, checked I have the correct network selected.

The only thing I can see is my access point names is PAYGWAP, which I assume is for pay as you go, where as I am on contract, but I haven't changed anything as I don't know what I am doing!

Has anyone had the same problem and fixed it or know how to fix it I would be grateful!

Thanks in advance!

Message 1 of 8 (2,122 Views)
Peer I
jayc1980
Posts: 75
Registered: ‎17-10-2011

Re: Updated firmware now my mobile networking won't work!

settings > wireless & network > mobile network > Access Point Namesmake one with these settings:
The settings for connecting to the Internet APN are:
APN: Internet
Username: web
Password: web 
APN TYPE: internet

For every other field leave blank/default

Message 2 of 8 (2,117 Views)
Scout I
PattyBling
Posts: 5
Registered: ‎18-04-2012

Re: Updated firmware now my mobile networking won't work!

I followed your instruction but I'm afraid it didn't work!

Do I need to add something to the, proxy, port, server, MMSC, the MMS fields and authentication type. cause they all say not set at the minute!

 

Message 3 of 8 (2,088 Views)
Scholar III
Northern-dj
Posts: 5,880
Registered: ‎23-10-2008

Re: Updated firmware now my mobile networking won't work!

You need to do a Factory wipe and start again when it starts and gets to the wifi section wait and it will find your network and put your apn settings back on 

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Message 4 of 8 (2,061 Views)
Scout I
PattyBling
Posts: 5
Registered: ‎18-04-2012

Re: Updated firmware now my mobile networking won't work!

Will that get rid of all my numbers etc?!

Message 5 of 8 (2,036 Views)
Guide II
JSK73
Posts: 422
Registered: ‎07-11-2011

Re: Updated firmware now my mobile networking won't work!

It will if you do a factory wipe, but you can/should back them up to Google first. This way if you have to wipe the phone again the numbers will come back when you activate your google account in the phone during setup



Sometimes the simple answer is overlooked because it's technology that's complicated!
Message 6 of 8 (2,023 Views)
Scout I
PattyBling
Posts: 5
Registered: ‎18-04-2012

Re: Updated firmware now my mobile networking won't work!

[ Edited ]

Okay I have done that, I will let you know how it goes

Message 7 of 8 (2,007 Views)
Scout I
PattyBling
Posts: 5
Registered: ‎18-04-2012

Re: Updated firmware now my mobile networking won't work!

It worked, thank you so much for all your help!

Message 8 of 8 (2,004 Views)