18-05-2011 04:59 PM
Not received any text/email since the pre-order confirmation, so think I'm in a minority there? Just rang up to ask about order progress, and got told there is no stock, and that I'll receive it when they get stock....
Does this mean they have run out of stock, or think they have never had any, or what? Who knows...Will be interesting to see how many of those with tracking numbers actually get anything!
18-05-2011 05:01 PM
Guy I spoke to at the warehouse assured me mine had left the warehouse to go to the Birmingham store for delivery tomorrow and would likely get there early. I asked why I had not had an email confirmation of this and he hadn't a clue. I am going on blind faith that what he said was right and I can pick it up in the morning.
18-05-2011 05:05 PM
Been following this thread for a while now, I upgraded on May 12th so wasn't really expecting to be in the 'first batch' but wasn't expecting to be leapfroged by new customers or people who are upgrading today, clearly my custom is not very highly valued
Anyway enjoy your new phones tomorrow everyone, who knows I may get mine in a few weeks, months, years time. ha
Oh also; it may be handy for me and the rest of the second rate customers if the people who get their phones tomorrow could post that they got it and when they ordered it on here (maybe in a seperate thread so its easy to see and monitor?). That way we can see how ordered or otherwise their system really is
18-05-2011 05:09 PM
Spoke to CS and they told me that my phone is going to be dispatched tomorrow. Should receive it on Friday. I requested email confirmation and he said it will be sent tomorrow. Please don't let me down VF. Ordered via web upgrade on 07/05/2011. Fingers crossed I will be playing with my new phone at the weekend. ?????????? Hopefully??????????
18-05-2011 05:11 PM
I had to pay £16 for my S2 but it hasn't left my account yet, nor have I received a despatch e-mail. Am just going to call Vodafone for the 3rd time and see what they have to say this time - so far it's been 1) will receive the phone at the end of the month as it has software issues and 2) they are out of stock, third time lucky maybe!
18-05-2011 05:12 PM
Just to confirm I have my tracking number, phone should be here tomorrow!!! Fingers crossed. I have not had an email yet, but they assured me (I know that does not mean anything lol) but I have the tracking number at least!
18-05-2011 05:14 PM
Same as you. Ordered online on 7 May but i'm told they're out of stock.
Once someone on the forums confirms they have received their phone then I think CS will go into meltdown from the rest of us demanding ours as they will not be able to fob us off with the "out of stock/no stock received" line
I was quite passive about the delay until I was reading this thread today and yet still no comment from somebody in the know at VF
18-05-2011 05:15 PM
I upgraded online on 16th May and the money was taken from my account straight away for the handset (£179) and i'm also on my new plan as well. I was on BIS so luckily i have an old Android phone to use for now.
Price plan: 12 months contract , 300 Mins, 3000 Texts
+ Free unlimited UK calls to Vodafone mobiles
No idea when it will turn up
18-05-2011 05:18 PM
just sat on the phone in a que for ages. Finally got through to ask about my order. Told no stock arrived yet, so asked if she could explain why others are receiving tracking numbers etc. She said could you hold on and promptly CUT ME OFF!!!
18-05-2011 05:20 PM
Spoke to retentions (seem to get more sence out of them normally) who after 10 mins I managed to get her to ring the warehouse.
here's her response
" the warehouse have confirmed to me, they have received no sgs2's in stock at all yet"
"once they do start coming in, they will be allocated to pre orders 1st"
I dont think I've ever dealt with any company like this in my life, what the hell is going on?
Tom, You seem to have been left the job of feeding us with bits of information. Can you help?
Anybody got vodafone CEO email addy?
18-05-2011 05:21 PM
3rd time phone call for today and again told it is "out of stock" and they can't give me a date it will be in stock. Lovely to see how they treat their returning customers. Hope all the people with tracking nos get their phones tomorrow, please let us know!
18-05-2011 05:25 PM
18-05-2011 05:29 PM