09-06-2011 02:46 PM
I got a call about 3 weeks ago to discuss upgrade options, but didn't really pay much attention as I didn't realise I was so close to the end of my contract. However, I've done a bit of research since and i'm keen to discuss my upgrade options for this phone, please could someone from the web team email/call me
10-06-2011 03:03 AM
13-06-2011 01:06 PM
Hi mattlindley32 / Carrieam,
I've popped an email down for each of you so that we can discuss the upgrade options on the Samsung Galaxy S II together. Pop as much information as to what you're after in your responses and we'll be in touch shortly
Web Relations Team
13-06-2011 03:49 PM
I can see that you have sent a reply back to the email we sent you. You are on the call back list so one of the guys can discuss the offers with you, but we do work on a first come first served basis, and they will call you as soon as possible.
They are a small team and they will definitely give you a call as soon as they get to you.
Thanks for your patience
13-06-2011 05:26 PM
I did receive an email (which I replied to) from Ben, and a call (or possibly 2) which I missed from Ian.
Sorry - last week was very hectic, I've sent a text to say I'm available again this week so hope to speak to one of you soon. Looks like you are a tad on the busy side though
14-06-2011 09:49 AM
Received the email, Thanks!
Look forward to chatting through my options, as mentioned in the email I'm also now looking at possibly adding another 1 or 2 numbers to that account, so hopefully that means you can do me an even better deal
16-06-2011 09:48 AM
My phone arrived yesterday and I've been having fun playing with it.
However, I got a new sim with the phone as when I spoke to Ben he advised it would be a good idea due to the age of my current one. I've sent an emaiil to customer support to have it activated (yesterday) but still no response.
Is there a better way to do it, I would call, except with the new sim installed I can't make calls...
P.S. Thanks for the excellent service so far!
16-06-2011 01:05 PM
Everyone I have spoken to, in store, live chat and over the phone have given me conflicting advice. Then I was sent an email from the online team and have been waiting for a phone call since 24th May. I only use just over half of my minutes and texts and am on a cheap contract (15/month) so I'm guessing any quotes won't be that good. Definitely considering switching since every one of my friends are on O2 and they are constantly asking me to switch. I always stuck with Vodafone saying they had great service but not any more!
17-06-2011 12:47 PM
I've been a vodafone customer for a long time now, and my current contract expires on 7th Aug, and I have been looking to get the S2 as an upgrade, but so far have not received an upgrade call.
My plan is currently: £30.65(Inc. VAT) Your Plan comes with 300 minutes + Unlimited Texts with Mobile Internet and Vodafone Passport for 24mths. I am not sure how much data I get with the "mobile Internet" on my current contract, so cannot compare this to anything around.
I'd also like a 12mth contract rather than a 24mth one, but looking at deals from Voda, the price hike is ridiculous per month. I can upgrade my phone only and get the S2 FREE, so would like to know what offers Voda are currently doing if I move to a 12mth contract.
Could someone from web relations (or whoever is correct) call me to discuss my upgrade please.
17-06-2011 01:23 PM
Your old SIM would still be active and can be used up to the new SIM been activated. There’s no reason you can’t pop this in your handset, call and request the new SIM to be activated for you. Doing this would deactivate the old SIM, but this shouldn’t cause any issues as when this happens the new one will be active. Failing this you could always mail ourselves using your earlier email chain?
C_C / karny4
I’ve got an email sent to both of you to enable our web sales team to see what we can do for you. If you can kindly complete and return this, this will enable them to contact you to discuss your options.
17-06-2011 04:19 PM
I'm not too pleased with Vodafone today! I received a text stating I was eligible for an early upgrade and called vodafone to see what's on offer only to be told by the operator that I could not upgrade on the phone or in a shop until 24th June which is next week. He did say I could upgrade online though!
I went online and selected the Galaxy S2 and was shocked that the price was so high. It was way above a what a new customer was being offered and out of sight of competitors like Three mobile etc. I called vodafone again and the new operator said I would have to wait until July for a better deal but would not state what that would be! He also said I could send an email and terminate my contract if I wished!! Great!
I pointed out that if I terminated my contract and paid up til sept when my 24mth contract ends that it would still be cheaper to take a deal with a different company. He did'nt seem to care about this and again told me to email.
I also stated that I had been with vodafone since my first NEC P100 nearly 20 years ago and I have 4 sims on contract and again this made no difference!
It seems that loyalty means nothing any more and it's a cutthroat business. Best to shop around and get the best deal with whoever is offering!
What a shame!
17-06-2011 06:31 PM
17-06-2011 07:23 PM
Can't fault you! If they have no loyalty then why should we? It's not as if they are doing us a favour as we have paid plenty over the years! It seems that customer service is a thing of the past! good luck
18-06-2011 11:10 AM
Hi bongodrums, welcome to the eForum!
Don't worry, we have our upgrades specialists here who are capable of discussing available deals and who may be able to sort the deal you originally discussed - I can't say yes for sure as I cannot see your account through the eForum/
To get around this and get them speaking with you, I'm popping you an email - just reply back with your details. There's no obligation to take what they offer, so if you are looking for the best deal you can get, I'd say it's worth your while speaking with them to make sure you have the full picture of the market.