Support:

Samsung Galaxy S Series

Search in eForum:
Reply
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

WIFI HELP PLEASE

[ Edited ]

Hi been reading alot round the forums and i cant seem to find the answer to my problem or not that i know of lol. I got a samsung galaxy s2 in november last year and its a great phone even with its small flaws (yellow tint screen and ramdon re-boots and apps not working) but the main problem for me as title says is the wifi. Every other phone i have had the wifi not been a problem and only ever had the one router etc so it makes me think it might be the phone as the router and wifi currently works great with my old nokia n900 and my dads iphone 3gs/4s etc. Anyway my problem is i have connected the router with my phone the very fast time i turned the beast on but i noticed straight away that even when next to the router the signal never full strength always 1/2 bars and when try use it in my room (3rd floor) gos to 1bar/0 although on my nokia n900 always stays strong as on dads iphones any surgestions to why this may happen?? Also worst thing is the wifi keeps cutting out so the symbol wil b there but no bars and jus have the circle trying to load etc for ages befor then sayin no connection etc so i have to keep disconnecting the wifi then reconnecting on my phone (not the router jus on the phone using notification bar) iv never had this with any other phone and really starting to annoy me cos i mainly use wifi etc. Must also point out that once i get the problem of it not loading and there for disconnecting it wil then happen like every 10mins etc yet until the very 1st disconnection can take upto 30mins befor the wifi starts to play up if makes sense. Hope someone will b able to help me with this as i downloaded an app called wifi analyser (thank u nothern dj lol) and it shows that in my area of wifi around me mine is the strongest (obviously) and its the only network using channel4 most of the others r using channel 11 so in my eyes even more strange to y the phone cant keep a constant signal with my router.

 

Hope somone can sort this mess out for me and hope the long post didnt make u fall sleep lol thanks guys.

Message 1 of 50 (3,145 Views)
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

Re: WIFI HELP PLEASE

Also forgot to mention that my router is a linkeys (think thats how u spell it lol) if that helps.

Message 2 of 50 (3,112 Views)
Professor V
thesoupdragon
Posts: 4,358
Registered: ‎09-10-2010

Re: WIFI HELP PLEASE

Hi Krash

 

Is your SIM card older than 2 years?

 

The SGSII seems to have issues with Older SIM cards. Perhaps get a free replacement from your local Vodafone Store.

 

Also with Apps failing to load etc. this could indicate that the phone needs a Factory Reset.

This does solve many problems.

 

Backup all your Data, then in the Dialer type *2767*3855# This will Hard Reset the Phone back to As New condition.

 

Wink.gif

sig_new.png
Message 3 of 50 (3,100 Views)
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

Re: WIFI HELP PLEASE

[ Edited ]
Hi and thanks for the reply the sim card only few months old as took out new contract last year and already done factory reset but yet the wifi problem still there as from day one. As said unlike alot ppl that can't get the galaxy to connect to their router i can just also drops strength and then disconnects only does this with the galaxy all other phones stay strong constant signal and strength no matter where in house i am or weather phone is sleep etc. When say apps not loading should been clearer the other day went open up a video on phone and video played as could hear sound but just blank black screen and this also happened wen opening the camera few times also just blank black screen so i can't see what im takin yet the pic still comes out.
Message 4 of 50 (3,095 Views)
Professor V
thesoupdragon
Posts: 4,358
Registered: ‎09-10-2010

Re: WIFI HELP PLEASE

 

Sounds like a faulty Phone then, I would arrange for a Under Warranty Repair.

 

How do I arrange for my phone to be repaired?

 

Wink.gif

sig_new.png
Message 5 of 50 (3,089 Views)
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

Re: WIFI HELP PLEASE

[ Edited ]
Don't think its the phone cos i Googled the problem and alot of galaxy s2 have this problem glad im not the only one etc some people suggested having the STATIC IP ADDRESS ticked which have done well as putting the router IP ADDRESS in2 the field below it and still cuts out so gotta disconnect den reconnect again. Others suggested downloading from the market wifi fixer as meant keep the connection at all times flowing yet even trying this still stopped just had circle goin for bout 5mins so had to reconnect gain. I had my Nokia n900 connected at same time and not once does it drop signal nor cut out in 2yrs i have had it so something def wrong with the galaxy s2 and wifi. Hoping that someone can give me a solution as sending it away would be hassle tbh
Message 6 of 50 (3,071 Views)
Mentor III
_365_
Posts: 669
Registered: ‎24-08-2011

Re: WIFI HELP PLEASE

Mine does similar...at home wifi is dire on S2 (50% strength in same room) and i cant get a signal upstairs, while BB and iPhone are still at about 50+%. 

 

I also think router has something to do with it as i can get a full wifi signal from some other routers i.e McDonalds, work

 

There was a post recently about this and one of the CE's was saying about certain routers are better than others...but i cant find it now

 

:smileyhappy:

Message 7 of 50 (3,067 Views)
Scholar III
Northern-dj
Posts: 5,926
Registered: ‎23-10-2008

Re: WIFI HELP PLEASE

The problem hear is a New phone on a old network

The Wifi is set to new current settings so older routers can be a problem

Basically they need to be 108mbps not the old 50

The phone can cope but can fall off

Yes there is a issue with some firmware O2 have had major issues

Now your local Service centre can check your phone out for you and is very fast

they have a check list and a test box that will report back any problems

Most Samsung service centre know of this issue and can resolve this if its the phone

You need to try this on another network

Now you do say it can reserve other signals now that tells me the phone is fine as it sees them

I would now get the phone checked if Samsung say its fine then the finger points still at the rouiter


Message 8 of 50 (3,061 Views)
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

Re: WIFI HELP PLEASE

Hi northern dj what do u mean by can reserve other signals? I have a linkeys router (think how spell it lol) and its bout 6yrs old 54mbps not sure that makes things clearer? My dad iphone 4s on Vodafone handles the wifi no problem and my Nokia n900 bit annoyed that the galaxy doesn't as other then that and the camera and video displaying black screen now and then its a great phone. Also had a look and there isn't any Samsung service centers near me at all :smileysad:
Message 9 of 50 (3,051 Views)
Scholar III
Northern-dj
Posts: 5,926
Registered: ‎23-10-2008

Re: WIFI HELP PLEASE


krash wrote:
Hi northern dj what do u mean by can reserve other signals? I have a linkeys router (think how spell it lol) and its bout 6yrs old 54mbps not sure that makes things clearer? My dad iphone 4s on Vodafone handles the wifi no problem and my Nokia n900 bit annoyed that the galaxy doesn't as other then that and the camera and video displaying black screen now and then its a great phone. Also had a look and there isn't any Samsung service centers near me at all :smileysad:


Arrrrr Ha 54mbps is hard for the phone to coupe with as its a slow speed, we had this with the SGS not saying it carn't but depending on other wifi in your area you can get problems. Early WIfi was messy in signal quality

Most newer routers now filter out interferance, which will make it better for your phone to pick up

Now the wifi reciver on the phone is not as Hitech as a Laptop and has its limits

The ipone will coupe better as its made for the USA market who are not spead freeks like us here and the fare east

But it does slow it down

Six years for a Router is good and the Linksy was a Good bit of kit

Some laptop users have problems when buying now USB recivers being compatable

It does sound like Old working with new

the best Sihnal at the moment is 108Mbps and "N" range as its very clean on signal

Now thats the routers

The Phone

Firmware can upset things on the SGS the best Firmware was 2.2.1JPY Froyo Reception was spot on, On 2.3 Ginger bread the took some of the power from the WIFI and moved it to GPS

The reason was GPS Fix with phones there is only so much power

So Firmware can make a Massive differance

The best phone for Wifi Is HTC as the recivers is spot on samsung used to be good but there phones are now looking cheap and plasticy

Iphone has had its problems if you hold it wroung

 


Message 10 of 50 (3,033 Views)
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

Re: WIFI HELP PLEASE

Kinda explains things really so i basically have to buy a newer router in order for the galaxy to work perfect with wifi even though laptop Nokia n900 and dad iphone all works fine with router i got? Also take it that future mobile phones will need a faster newer router as i plan on gettin galaxy s3 this year. Yea the router bout 6myb 7years old still goin strong :smileyhappy: and i got my phone through CPW and firmware version is 2.3.4. If was to consider a new router what make and model u suggest to cope with the galaxy and future phones? Your replies been most helpful m8 cheers
Message 11 of 50 (3,029 Views)
Scholar III
Northern-dj
Posts: 5,926
Registered: ‎23-10-2008

Re: WIFI HELP PLEASE

Now this might supprise you but you can have two networks

Depending on the router

there alot of good routers out there  Avoid Netgear routers or any bassed on them

eg Virginmedia

I had a Netgear that the phone would not sea at all

 

They way i would rig this up is

Buy a new router eg Belkin use that as your major router then plug your linksey in to a port on the router

you can set the router up as a Through router, to the Linksy one

Now this means you get Two wifi signals

A fast One on the N range

and a Slower one it can take some setting up but it is possible

Routers have come down alot in price make sure they have a areial on More the better

But they range from £20 upwards

But i would do some more testing eg at Mc donalds as that is 56mbps just to clear things up

It is a shame on this as the Linksy is a good modem i would still have a mess around with the settings but the phone works better on the N range

Try getting the channels up near 13 that may help

 


Message 12 of 50 (3,026 Views)
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

Re: WIFI HELP PLEASE

I bit of noob when comes to changing settings etc as not been changed at all since had the router lol how would i go about tryin to improve the signal flow and what settings to change to? Yea i agree i not had a problem with my linksy router just a shame that the phone doesn't see 54mbps as good nuf speed for constant signal etc. I may have to get a new router for sake of newer and future phones but tbh might just put up with having to re connect every so often even tho it is frustrating! Lol just wish was easy fix that could do o and the router is on channel4 according to wifi analyzer where most other networks neighbours and pubs mostly use channel11 not sure if anything in that but i didn't see an option to change channels.
Message 13 of 50 (3,022 Views)
Scholar III
Northern-dj
Posts: 5,926
Registered: ‎23-10-2008

Re: WIFI HELP PLEASE


krash wrote:
I bit of noob when comes to changing settings etc as not been changed at all since had the router lol how would i go about tryin to improve the signal flow and what settings to change to? Yea i agree i not had a problem with my linksy router just a shame that the phone doesn't see 54mbps as good nuf speed for constant signal etc. I may have to get a new router for sake of newer and future phones but tbh might just put up with having to re connect every so often even tho it is frustrating! Lol just wish was easy fix that could do o and the router is on channel4 according to wifi analyzer where most other networks neighbours and pubs mostly use channel11 not sure if anything in that but i didn't see an option to change channels.


The signal flow is better on channels 1,6,13  Now as standered all routers are on 6  so any side of channel 6 will get leak over

channel 4 is not a good channel

Ihave found this

http://www.dslreports.com/faq/14250

Its not to complicated and it does cover your range of router Ish

The only thing to add is it only goes to 11 you can go to 13 on the later routers

Now you don't have to be to tecy minded for this

In your web brouser you need to put the Ip address of the router in

eg 192.168.1.1 but this can change depending on the manufacture

it may ask for a pass word, then look for wifi settings and the channel change over to what you want then apply

The router may restart

Then try again


Message 14 of 50 (3,017 Views)
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

Re: WIFI HELP PLEASE

Spot on with the IP address m8 and what channel is best to go with that fix the problem? As sed b4 most of networks round me r on either channel 6 or 11 so thought as mine only router on channel4 i get no interference etc. I will have a go when next online via a comp but hope it won't affect the laptops n comps in the house if i change the channel.
Message 15 of 50 (3,012 Views)
Scholar III
Northern-dj
Posts: 5,926
Registered: ‎23-10-2008

Re: WIFI HELP PLEASE

If the laptops are on it will disconnect them briefly they will reconnect

I would go with channel 1 and go from there basically as stated in the website you need to be if possible five channels away from the closest signal.

Its a case of trying this

You will have to do this again when you get a new one if you choose to

 

 


Message 16 of 50 (3,009 Views)
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

Re: WIFI HELP PLEASE

[ Edited ]

Just tried typing in IP address in2 the browser and came up with username and password which i assume is the same as the router username and password to access it? Well when i put in my username and password just says not authorised so i bit lost and stuck now on what to do or how to get the router settings up :smileysad:

Message 17 of 50 (2,989 Views)
Scholar III
Northern-dj
Posts: 5,926
Registered: ‎23-10-2008

Re: WIFI HELP PLEASE

If you haven't set a password then is's normally admin for user and password for passward or just blank


Message 18 of 50 (2,980 Views)
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

Re: WIFI HELP PLEASE

My router has got a password on it to use it etc that what u mean? I will try the admin for username and password as the password or leave password blank and see what happens when get in from work 2moz
Message 19 of 50 (2,975 Views)
Regular Poster
krash
Posts: 122
Registered: ‎03-05-2010

Re: WIFI HELP PLEASE

Just to add on wifi analyser it was telling me what channels best to move to and mostly suggesting channel14 then now and then moving to 1 etc u saying that some routers only go up2 channel11 that only old routers? My next door but one neighbour is on channel6 well as pub next to me on channel11 if that helps at all sorry for being a noob with all this lol.
Message 20 of 50 (2,974 Views)