Hi
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
Thanks
Matt
Moderator
Hi DanielGillies,
We will try to give you the services when you want them. However, due to the nature of mobile technology, it’s impossible to provide a fault-free service.
I have taken a look at the postcode area that you have supplied and can see that the local site (30089) which is located on Tilegate Road is currently up and running and taking calls and texts as normal.
I can see that there has been a power link issue in the area that connects to the local sites which should now have been resolved by the utility company.
Please can you do a manual roam and let me know how you get on over the next couple of days and what areas you struggle to get signal in?
James
This sounds familiar
Put your phone in to GSM only and try and ring from a land line
This should work spot on
if so the phone and simm should be ok
Now download a app called opensignal
this shows what Ariel your 3G is locked on to and what other possible aerials are around
Try going to another area this will rule out the phone
In the other area do a network search let the phone lock on, Then go home
Try the land line call again
Now what that does it shows on Vodafones log
A. were you was when you loged on
B. it then should show were you logged off
This is what has happend
The transmitter does not no your there, it new you was at some point, strange i no somtimes you can do a network search and it logs you back in, but after a peroid of time will boot you off .
Now Vodafone have no idea were your are hence the message
this can also happen if the transmitter is over used as it drops in signal strength
Now having another phone helps normally your old one, this is allso a good proof of rulling out the phone
Hi DanielGillies,
As James and Northern-dj have suggested, a manual roam can help as it forces the handset to reconnect, so if there has been anything lingering from a previous fault stopping the SIM from reconnecting to this site it can override it.
Whilst James checked the main site serving your area, I note that you're close to another cells coverage, so I've checked that site as well (ref 6786) and this one appears to have issues which would affect any of it's usual coverage, which may also extend to your current location as your site works to pick up any traffic it can to help..
With this having been so long-lasting, can you also confirm for me if there have been any large constructions or blockages gone up between you and the mast on the industrial estate, or any large trees directly in the way? If so, these may have caused a "line of sight" issues which means that the site appears to be acting normally but that a small area is being blocked and cannot get a strong signal from a different site.
Dave
They mean moving around your area, If you out and about take note how good your signal is
This sound like if you have no signal then a suresignal box will sort that out
It can happen if you have had this on previous phones
This is no ones fault it can happen that the signal just does not get to were you are
Now you can argue if you live in a Hotspot but not if its varible
Now it also depoend on what the sales staff have told you, I was told and on record that i was in a hotspot
and i wasn't
a sure signal box filled the gap and works well
I have done for customers on Orange with the same issue and it was samothing to do with the house
But Orange do nothing to help
With Gsm you will find that the signal is better as Gsm has been around for ages and has had more tiem for vodafone to polish
There 3G has not got as much coverage some transmitters are still only Gsm
But they are Upgrading SLOWLY!!!!!
I do agree having to buy somthing to use there network is not on, Hopfully the Eforum can sort somthing out for you
Hi DanielGillies,
I understand your frustration however we are unable to give a Sure Signal to all of our customers that are experiencing network issues due to the cost that this would involve.
Unfortunately due to the nature of mobile technology it is impossible to provide a fault free service all of the time no matter how hard we try.
When it comes to the area that you are in I can see that our network teams have looked into this for you and there are now 3 new 3G sites planned in the area to become live within the next 12 months.
Unfortunately there isn’t much more that we can do as the local sites seem to be working fine in the area.
James
