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Elite II
AnnS
Posts: 9,913
Registered: ‎25-03-2008

Transferred number to micro SIM - Micro SIM not working and other SIM cut off

[ Edited ]

Dear Team

 

I upgraded to the Samsung SIII yesterday.

 

Can you please help me, I called Customer Care to transfer the number from my normal SIM to the micro SIM.  The normal SIM is cut off but the micro SIM has no service.

 

I dont know who else to ask for help at the moment, please get my micro SIM online so I can continue to have Vodafone service.

 

If you do call, you have to use the landline number, I have no Vodafone service.

 

Many thanks.

Ann

Message 1 of 50 (5,205 Views)
Egghead V
jeffkinn
Posts: 5,440
Registered: ‎01-01-2009

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

Ouch! Don't you hate it when that happens. 

 

After I got my S3 I gave my old iPhone to my daughter and went into a store to swap her sim for a micro sim and the new sim was up and running very quickly.

 

Good luck and enjoy the phone,

Jeff_Banner2.png

Message 2 of 50 (5,203 Views)
Tutor II
ado28
Posts: 2,475
Registered: ‎17-09-2010

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

It may take up to 24 hours to activate Ann :smileysad:



For hints, tips and flashing guides, visit my youtube page www.youtube.com/puggereduk
Message 3 of 50 (5,199 Views)
Elite II
AnnS
Posts: 9,913
Registered: ‎25-03-2008

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

Jeff, How do I add contacts ?  I cant copy them to the SIM card.

 

Alsoi how do I change my Samsung account name, I put in the wrong email address ?

Ann

Message 4 of 50 (5,198 Views)
Egghead V
jeffkinn
Posts: 5,440
Registered: ‎01-01-2009

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

Do you have your contacts on a computer? The easiest way is to get the contacts into gmail and sync them from there. Or you can use the awful Samsung Kies software to sync with Outlook. I have an Exchange account and contacts and calendar sync from there.

 

Don't know about the Samsung account - set up one but not sure what it is for.

Jeff_Banner2.png

Message 5 of 50 (5,193 Views)
Elite II
AnnS
Posts: 9,913
Registered: ‎25-03-2008

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

[ Edited ]

Jeff, I have the contacts on Ovi suite but not on the computer as such.

 

How can I get into the main menu and type them in. ?

 

Also how do I add Bluetooth devices ?

 

Team please help me get my Vodafone service back.

Ann

Message 6 of 50 (5,188 Views)
Tutor II
ado28
Posts: 2,475
Registered: ‎17-09-2010

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

Ann, if you can convert your contacts to a .vfile then you should be able to transfer this file to your phone



For hints, tips and flashing guides, visit my youtube page www.youtube.com/puggereduk
Message 7 of 50 (5,179 Views)
Professor IV
thesoupdragon
Posts: 4,255
Registered: ‎09-10-2010

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

Hi Ann

 

Contacts;

From your Nokia - Export them to a .vcf file and copy this to your PC.

Log into your Gmail account, open contacts and click on the "More" Tab.

Choose import contacts from file, browse to the .vcf file.

All your Contacts will now auto-sync to the Phone.

 

Samsung Account;

Go to Samsung.com/uk and log into your account. From there you can alter your profile and change your email address etc.

 

NB. The Samsung account helps to push Firmware updates to your phone OTA and also offers some remote security features such as phone tracking, locking etc.

TimDroid-wink-small.png

sig_new.png
Message 8 of 50 (5,178 Views)
Elite II
AnnS
Posts: 9,913
Registered: ‎25-03-2008

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

[ Edited ]

TSD I have accidentally put in the wrong email address on the samsung account, I missed out the 1.  How do I correct it ?

Ann

Message 9 of 50 (5,167 Views)
Professor IV
thesoupdragon
Posts: 4,255
Registered: ‎09-10-2010

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

Hi Ann

 

Can you log out or sign out of the Samsung account on the Phone?

 

Your best bet would be to create a new account using your correct email address...?

Click on the create a samsung account link under the sign in option.

 

HERE

sig_new.png
Message 10 of 50 (5,161 Views)
Mentor I
63johnw
Posts: 917
Registered: ‎21-10-2009

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

 

Ann have you logged into your vodafone account, not the eforum one, and activated the sim there, should only take 15 minute.

 

Also got this link

 

https://play.google.com/store/apps/details?id=com.galaxysync.android.app&feature=search_result#?t=W2...

 

Could this help ?

 


Message 11 of 50 (5,144 Views)
Elite II
AnnS
Posts: 9,913
Registered: ‎25-03-2008

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

Hi John

 

Simon is looking into it for me. Customer Services swapped the number over but it didnt quite go according to plan.

 

I am trying to sort out ringtones etc, but cant see how to do it or add a bluetooth. 

 

Its into the Vodafone store tomorrow, hope they are not too busy !

Ann

Message 12 of 50 (5,139 Views)
Mentor I
63johnw
Posts: 917
Registered: ‎21-10-2009

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

bluetooth, got to settings, bluetooth, turn on, press menu, then visible time out, set that (5 minutes for me), then scan to find devices then pair.

Message 13 of 50 (5,134 Views)
Mentor I
63johnw
Posts: 917
Registered: ‎21-10-2009

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

What are you trying to do with ringtones etc ?

Message 14 of 50 (5,128 Views)
Elite II
AnnS
Posts: 9,913
Registered: ‎25-03-2008

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

Thank you John, found the settings now.  I am learning !

Ann

Message 15 of 50 (5,127 Views)
Mentor I
63johnw
Posts: 917
Registered: ‎21-10-2009

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

All been there !:smileyhappy:

 

 

Message 16 of 50 (5,123 Views)
Elite II
AnnS
Posts: 9,913
Registered: ‎25-03-2008

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

Found the ringtones now John and paired up a bluetooth.  Just need the network !

Ann

Message 17 of 50 (5,118 Views)
Mentor I
63johnw
Posts: 917
Registered: ‎21-10-2009

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

Well done !

 

Shame you been cut off ! First impressions or is it too early !

 

 

 

Message 18 of 50 (5,115 Views)
Egghead V
jeffkinn
Posts: 5,440
Registered: ‎01-01-2009

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

I thought at first that files had to be put into the ringtones folder in memory but I have now found out that any music track can be assigned as a ringtone by pressing and holding on the track to bring up a menu.

Jeff_Banner2.png

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Scholar III
Northern-dj
Posts: 5,874
Registered: ‎23-10-2008

Re: Transferred number to micro SIM - Micro SIM not working and other SIM cut off

We had another member that had this problem and it took 15 hours befor it came live 

Don't worry tho the vodafone shop can sort it instant 

We had another problem that you may find intresting and the VF shop can sort that 

see

http://forum.vodafone.co.uk/t5/Samsung-Galaxy-S-III/Anyone-else-find-that-quot-My-phone-Number-quot-...

 

when you look in about phone just i you notice No number 

 

Oh 

and 

imagesCA2NNW21.jpg

To The Android world 

VF Banner
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