Samsung Galaxy S3

[Sarette]

This is my first post, although I have been reading the forum for a while..

I want to end my contract early so I can upgrade to the new Samsung Galaxy S3 asap. I emailed Vodafone yesterday and was told that yes this was fine, and they gave me a contract settlement amount and said they would bring my contract end date forward once this was paid, so I could upgrade straight away. Great I thought! However, I just got off the phone to customer services, who had no idea what I was talking about, quoted me a higher price to terminate, and tried to talk me out of it, saying all phones are out of stock anyway... I said forget it...

I have emailed Vodafone back again, asking them to phone me instead... So, will they..? Is the white 16gb completely out of stock? Should I wait?! I only want a 12 month contract, and am happy to pay upfront for a phone instead of paying more out over the year....

I was hoping this would be easier than it has been

[JSK73]

@Sarette

Welcome to the Forum!

The current line from VF is that if you pre-ordered a white 16Gb phone before yesterday you should get it today

http://forum.vodafone.co.uk/t5/About-the-Community-and-Latest/Samsung-Galaxy-SIII-pre-orders/td-p/11...

Hopefully one of the Web Team will see this and respond to you quickly about stock and your personal options.

[Sarette]

Thanks

The website says the white 16gb is in stock, so who knows!

Btw, I had an email saying I have a private message, but can't see where this might be!! Argh .....

[JSK73]

Go to this page

http://forum.vodafone.co.uk/t5/notes/privatenotespage/tab/inbox/

[Sarette]

thanks, found it

[Ian_C]

Hi Sarette,

Thanks for your post and welcome.

JSK73 has answered your questions brilliantly. Thanks

We can look at arranging an upgrade for you. I’ve sent you a PM so we can look into this for you.

Just follow those instructions and we’ll be in touch.

Cheers

Ian

[Sarette]

Hi Ian, thanks for the reply.

I have read the PM, it states 18 or 24 month contract, I want a 12 month one.... Also, I am still waiting to pay to settle my current contract as I stated above!

[Sarette]

Still waiting for a phone call so I can pay it off. If my Husband and kids weren't on Vodafone, I'd move to someone else.

[Sarette]

It's approaching 24 hours since I asked them to call me instead... I'm not impressed.

[Ian_C]

Hi Sarette,

Did you receive the PM I sent you and did you email us including MMM135 in the subject line?

We’re a small team and do advise up to 48 hours for a callback after you’ve emailed.

I’ve just sent you another PM just in case.

Thanks

Ian

[Sarette]

Was just replying and then VF phoned at last! My account is now settled so I should be able to upgrade in 24-48 hours...

No I have not PM'd you yet Ian. I will do so shortly. However, i wish to have a 12 month contract and I see the PM says 18 months or 24 months.... is this a problem?

Sarah

[Sarette · Accepted solution]

Many thanks to Amanda and Palak, I am now sorted out and awaiting my new phone! Roll on Thursday