Samsung Galaxy S3

[Cyberwitch]

Hi guys I now have a pretty S3 sat on my desk

Just wondering if anyone else has issues with wifi, our work wifi seems ok as in its connected but i cannot access facebook or internet, my ipod works ok as did my Galaxy s, any ideas

[b0yce]

Could be any number of things.

From what you have said;

1) Can you confirm someone else/other phone/other device has connected to your Work's WiFi and has internet connectivity?

2) Is your work WiFi throttled - number of users?

Then there is the phone itself;

1) Have you managed to connect to another WiFi network?

2) Do you have internet connectivity via Vodafone's Data connection ? Just to prove that you can access.

More troubleshooting ideas to follow...

[Cyberwitch]

My Galaxy s still ok on wifi and ipod touch, not throttled.

I have got internet on vodafone, not tried home wifi yet will check that later.

[b0yce]

Well I think I will wait and see if you can connect to another WiFi network as it may be that the phone that is the problem - though to be honest not sure why that would be?

[Northern-dj]

Your work may be blocking your mac address of your phone 

does the phone see the network ok ?

Does it say Obtaining a IP address if it does what happens 

You can set a statick IP address through add a network i would use the same infomation as you Galaxy s but you would need to no the Subnet Mask of your network, when finish before you connect turn your S Off 

The reason is your taking the Ip address 

Now click connet 

If all is well your connected if not turn your Galaxy s back on and see if its IP Address has changed this tests wheater there is spare wifi slots on your companys router.

Now if the S does not connect its becauses the S3 has the IP address if so Turn the S off and do a scan and this time as there is a spare IP address the S3 will grab it, this time connect you 

Some companies have limited wifi slots some times its better to put a separate wifi router in 

If the phone can not get a IP address then it will not work 

Now there is one other is click Advanced and make sure the Wifi Freq is set to Auto

Can you also find out any info on The router eg what MBPS it is what Freq band it is eg band g or N 

[Cyberwitch]

Its weird, its connected found ip address and sky + works and ebay and amazon, but no internet and facebook keep saying lost connection????

[Northern-dj]

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Cyberwitch wrote:

Its weird, its connected found ip address and sky + works and ebay and amazon, but no internet and facebook keep saying lost connection????

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Facebook via the brouser is down i think they might of stopped it 

Are thease app's that are working and not via the brouser ?

is the Playstore working ?

when you open the brouser type in the address bar www.google.co.uk

and see if that works 

[Cyberwitch]

Hi ND, i am liking this phone , play store works.  Google loads but keeps saying web page not available what ever i look for.  Facebook app  loads but then get connection lost, but i heard its the facebook app so tried on browser. Just downloaded quite a few updates in play store its weird 

[Northern-dj]

It's still possible your router at work 

Try downloading another brouser like Opera and try that 

This could be the brouser app if the other brousers work if it is the brouser a factory rest will sort that but try at home 

what does the brouser say via 3g doies it work ?

[Cyberwitch]

Works perfectly via 3g, justt not wifi, i will try when i get home and see if it works there,  thanks for all the help so far as usual what would i do without you lot

[Cyberwitch]

Hi NDJ,

Its seems ok at home, but i did notice that both the wifi and the mobile data icon are lit up at the top, i am assuming both should not be lit up and if i disable the data one it still works, on wifi.  Might have to watch that, will see if its makes a diference on the wifi at work tomorrow.

[63johnw]

Sorry if this is a daft question but is it not just Facebook is blocked at your work? I know it is at mine.

[1daniel]

Just tested this on my phone at home with my own wifi. and got both the standard version and mobile version of face book working fine using the default browser.

Just one thought on the subject. Does your company's wifi need an extra login via an online portal for example?

[Northern-dj]

You need to speak to your IT your network may consider your mac as a Non authorised 

and put a block on it clearly and thanfully the phone is fine 

whats probs happend is the IP address need looking at 

But ttrust me mot IT Guys use Iphones as there not complicated so there may be some resitance to doing any thing 

[Cyberwitch]

Its ok I set up the wifi hotspot using an old router, my boss bit of a cheapskate lol, i will take my laptop in tomorrow and sort it he he 

[Northern-dj]

How old that could be the problem its to old the S3 works better on the N range of routers

[Cyberwitch]

That might be it, can'y get it to work, it shows in connected devices but no internet access.  Its an old Netgear WGR614 virgin cast off lol.  Just have to watch my data when i am at work

[Northern-dj]

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Cyberwitch wrote:

That might be it, can'y get it to work, it shows in connected devices but no internet access.  Its an old Netgear WGR614 virgin cast off lol.  Just have to watch my data when i am at work

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It will not work we had problems with Netgear routers this is why Virgin ditched them going to D-link 

The Galaxy s had problems, You can get a cheap router no £20 that works fine but that is your problem

Ne routers now have firmware, so they can be updated so a upgrade of router will sort this 

[B1uenose]

Not the same problem but very similiar.  i was unable to match the phone to my car when i went out to sort out the phone in the car.  at the same time, i was unable to log on to my wifi at home [work was fine].  a simple reboot sorted me out and the phone picked up eveyrthing then.

[Cyberwitch]

Hi NDJ,

Do you think its worth trying to upgrade the firmware on theis router is is it just a lost cause, lol?