02-06-2012 08:27 AM
02-06-2012 10:55 AM - edited 02-06-2012 10:56 AM
Hi there sporter88,
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
Not at all! If you click on a track, the price should change to 'free'. Could you give that a go for me? If you are charged then we can arrange for the transaction to be credited
02-06-2012 07:47 PM
I have purchased 1 song, never came up with free, always the price, but followed it through. Also on the Vodafone music app, I click check credits and it says I have none.
02-06-2012 10:08 PM
03-06-2012 10:45 AM
03-06-2012 02:01 PM
03-06-2012 03:26 PM
Also, I have a 32GB handset but when I plug it in it's showing the phone capacity to be 25GB...?
03-06-2012 03:29 PM
03-06-2012 03:37 PM
@jayc1980 – I’m sorry you’re still having trouble with this. I can see your email in our queue so we’ll be in touch as soon as we can.
@millnizz and @andycb78 – I’ll send you a private message now that contains all the information on how to contact us directly.
@Pauldavidhobson – As above I will send you a private message that has information on how to contact us so that we can sort your free tracks. As for your Dropbox, you should receive an email once you have signed up for an account that informs you what you must do to activate your 50GB. Can you confirm you have been through this?
@ania23 – You’ll need to be on a 2GB data plan but if you are, we can sort the free tracks out for you. I’ll send you a private message that explains how to get in touch.